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Customer Relationship Management (CRM) System Market - Global Professional Analysis and Forecast to 2026

Nov 29, 2019  |  161 PAGES  |  REPORT CODE: CMM254470
  • REPORT SUMMARY
  • TABLE OF CONTENTS
  • INDUSTRY COVERAGE

The worldwide Customer Relationship Management (CRM) System market was valued at XX.0 Million US$ in 2018 and is projected to reach XX.0 Million US$ by 2026, at a CAGR (Compound Annual Growth Rate) of 4.6% during the forecast period.

This report presents the market size and development trends by detailing the Customer Relationship Management (CRM) System market revenue, market share and growth rate from 2015-2026, and it gives a thorough analysis by various product types, applications, regions, and main participants. The market conditions (2015-2019), corporate competition pattern, corporate SWOT analysis are elaborated, and other qualitative analyses like market dynamics, market penetration, market business environment analyses, the regional regulatory scenario in the Customer Relationship Management (CRM) System market will be shown in this report. In short, this report will comprehensively reveal the characteristics of Customer Relationship Management (CRM) System industry and will help you to build a panoramic view of the industrial development.

Customer Relationship Management (CRM) System Market, By Type:

  • Strategic CRM

  • Operational CRM

  • Analytical CRM

  • Collaborative CRM

  • Other

Customer Relationship Management (CRM) System Market, By Application:

  • Small Business

  • Enterprise Business (for Large Enterprises)

Some of the leading players are as follows:

  • SAP

  • Nimble

  • Insightly

  • IBM

  • Oracle Siebel

  • Zoho

  • UserVoice

  • Workbooks

  • NetSuite

  • Microsoft Dynamics

  • Salesforce

Geographically, Major regions are analyzed in details are as follows:

  • North America

  • Europe

  • Asia Pacific

  • Latin America

  • Middle East & Africa

Table of Contents

1 Methodology and Scope

  • 1.1 Market Segmentation & Scope

    • 1.1.1 Technology Type

    • 1.1.2 Product

    • 1.1.3 Application

    • 1.1.4 Regional scope

    • 1.1.5 Estimates and forecast timeline

  • 1.2 Research Methodology

  • 1.3 Information Procurement

    • 1.3.1 Purchased database

    • 1.3.2 Internal database

    • 1.3.3 Secondary sources

    • 1.3.4 Primary research

    • 1.3.5 Details of primary research

  • 1.4 Information or Data Analysis

    • 1.4.1 Data analysis models

  • 1.5 Market Formulation & Validation

  • 1.6 Model Details

    • 1.6.1 Commodity flow analysis

    • 1.6.2 Volume price analysis

  • 1.7 List of Secondary Sources

  • 1.8 List of Abbreviations

2 Executive Summary

  • 2.1 Market Outlook

  • 2.2 Segment Outlook

3 Market Variables, Trends, & Scope

  • 3.1 Market Lineage Outlook

  • 3.1.1 Parent market outlook

    • 3.1.2 Ancillary market outlook

  • 3.2 Market Segmentation

    • 3.2.1 Analysis

  • 3.3 Market Dynamics

    • 3.3.1 Market driver analysis

    • 3.3.2 Market restraint analysis

    • 3.3.3 Industry opportunities

  • 3.4 Penetration & Growth Prospect Mapping

    • 3.4.1 Penetration & growth prospect mapping analysis

  • 3.5 Business Environment Analysis Tools

    • 3.5.1 Porter's five forces analysis

    • 3.5.2 PESTLE analysis

    • 3.5.3 Major deals & strategic alliances analysis

4 Customer Relationship Management (CRM) System Market: Technology Type Analysis

  • 4.1 Customer Relationship Management (CRM) System Technology Type Market Share Analysis, 2018 & 2026

  • 4.2 Customer Relationship Management (CRM) System Technology Type Market: Segment Dashboard

  • 4.3 Market Size & Forecasts and Trend Analyses, 2015 to 2026 for the Technology Type Segment

    • 4.3.1 Strategic CRM

    • 4.3.2 Operational CRM

    • 4.3.3 Analytical CRM

    • 4.3.4 Collaborative CRM

    • 4.3.5 Other

5 Customer Relationship Management (CRM) System Market: Product Analysis

  • 5.1 Customer Relationship Management (CRM) System Product Market Share Analysis, 2018 & 2026

  • 5.2 Customer Relationship Management (CRM) System Product Market: Segment Dashboard

  • 5.3 Market Size & Forecasts and Trend Analyses, 2015 to 2026 for the Product Segment

6 Customer Relationship Management (CRM) System Market: Application Analysis

  • 6.1 Customer Relationship Management (CRM) System Application Market Share Analysis, 2018 & 2026

  • 6.2 Customer Relationship Management (CRM) System Application Market: Segment Dashboard

  • 6.3 Market Size & Forecasts and Trend Analyses, 2015 to 2026 for the Application Segment

    • 6.3.1 Small Business

    • 6.3.2 Enterprise Business (for Large Enterprises)

7 Customer Relationship Management (CRM) System Market: Regional Analysis

  • 7.1 Customer Relationship Management (CRM) System Regional Market Share Analysis, 2018 & 2026

  • 7.2 Customer Relationship Management (CRM) System Regional Market: Segment Dashboard

  • 7.3 Regional Market Snapshot (Market Size, CAGR, Top Countries)

  • 7.4 List of Players at Regional Level

    • 7.4.1 North America

    • 7.4.2 Europe

    • 7.4.3 Asia Pacific

  • 7.5 SWOT Analysis, by Factor (Political & Legal, Economic and Technological)

    • 7.5.1 North America

    • 7.5.2 Europe

    • 7.5.3 Asia Pacific

    • 7.5.4 Latin America

    • 7.5.5 MEA

  • 7.6 Market Size & Forecasts, and Trend Analysis, 2015 to 2026

    • 7.6.1 North America

    • 7.6.2 Europe

    • 7.6.3 Asia Pacific

    • 7.6.4 Latin America

    • 7.6.5 Middle East & Africa

8 Competitive Analysis

  • 8.1 Recent Developments & Impact Analysis, by Key Market Participants

  • 8.2 Strategic Framework/Competition Categorization (Key innovators, Market leaders, Emerging players)

  • 8.3 Vendor Landscape

    • 8.3.1 Company market position analysis (Geographic presence, service portfolio, strategic initiatives)

9 Company Profiles

  • 9.1 SAP

    • 9.1.1 SAP Company overview

    • 9.1.2 Financial performance

    • 9.1.3 Product benchmarking

    • 9.1.4 Strategic initiatives

    • 9.1.5 SWOT analysis

  • 9.2 Nimble

    • 9.2.1 Nimble Company overview

    • 9.2.2 Financial performance

    • 9.2.3 Product benchmarking

    • 9.2.4 Strategic initiatives

    • 9.2.5 SWOT analysis

  • 9.3 Insightly

    • 9.3.1 Insightly Company overview

    • 9.3.2 Financial performance

    • 9.3.3 Product benchmarking

    • 9.3.4 Strategic initiatives

    • 9.3.5 SWOT analysis

  • 9.4 IBM

    • 9.4.1 IBM Company overview

    • 9.4.2 Financial performance

    • 9.4.3 Product benchmarking

    • 9.4.4 Strategic initiatives

    • 9.4.5 SWOT analysis

  • 9.5 Oracle Siebel

    • 9.5.1 Oracle Siebel Company overview

    • 9.5.2 Financial performance

    • 9.5.3 Product benchmarking

    • 9.5.4 Strategic initiatives

    • 9.5.5 SWOT analysis

  • 9.6 Zoho

    • 9.6.1 Zoho Company overview

    • 9.6.2 Financial performance

    • 9.6.3 Product benchmarking

    • 9.6.4 Strategic initiatives

    • 9.6.5 SWOT analysis

  • 9.7 UserVoice

    • 9.7.1 UserVoice Company overview

    • 9.7.2 Financial performance

    • 9.7.3 Product benchmarking

    • 9.7.4 Strategic initiatives

    • 9.7.5 SWOT analysis

  • 9.8 Workbooks

    • 9.8.1 Workbooks Company overview

    • 9.8.2 Financial performance

    • 9.8.3 Product benchmarking

    • 9.8.4 Strategic initiatives

    • 9.8.5 SWOT analysis

  • 9.9 NetSuite

    • 9.9.1 NetSuite Company overview

    • 9.9.2 Financial performance

    • 9.9.3 Product benchmarking

    • 9.9.4 Strategic initiatives

    • 9.9.5 SWOT analysis

  • 9.10 Microsoft Dynamics

    • 9.10.1 Microsoft Dynamics Company overview

    • 9.10.2 Financial performance

    • 9.10.3 Product benchmarking

    • 9.10.4 Strategic initiatives

    • 9.10.5 SWOT analysis

  • 9.11 Salesforce

    • 9.11.1 Salesforce Company overview

    • 9.11.2 Financial performance

    • 9.11.3 Product benchmarking

    • 9.11.4 Strategic initiatives

    • 9.11.5 SWOT analysis

 

The List of Tables and Figures (Totals 87 Figures and 138 Tables)

  • Figure Strategic CRM Customer Relationship Management (CRM) System market, 2015 - 2026 (USD Million)

  • Figure Operational CRM Customer Relationship Management (CRM) System market, 2015 - 2026 (USD Million)

  • Figure Analytical CRM Customer Relationship Management (CRM) System market, 2015 - 2026 (USD Million)

  • Figure Collaborative CRM Customer Relationship Management (CRM) System market, 2015 - 2026 (USD Million)

  • Figure Other Customer Relationship Management (CRM) System market, 2015 - 2026 (USD Million)

  • Figure Small Business market, 2015 - 2026 (USD Million)

  • Figure Enterprise Business (for Large Enterprises) market, 2015 - 2026 (USD Million)

  • Table List of players in North America

  • Table List of players in Europe

  • Table List of players in Asia Pacific

  • Table SWOT analysis

  • Table North America Customer Relationship Management (CRM) System market, by country, 2015 - 2026 (USD Million)

  • Table North America Customer Relationship Management (CRM) System market, by type, 2015 - 2026 (USD Million)

  • Table North America Customer Relationship Management (CRM) System market, by product, 2015 - 2026 (USD Million)

  • Table North America Customer Relationship Management (CRM) System market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table U.S. Customer Relationship Management (CRM) System market, by type, 2015 - 2026 (USD Million)

  • Table U.S. Customer Relationship Management (CRM) System market, by product, 2015 - 2026 (USD Million)

  • Table U.S. Customer Relationship Management (CRM) System market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Canada Customer Relationship Management (CRM) System market, by type, 2015 - 2026 (USD Million)

  • Table Canada Customer Relationship Management (CRM) System market, by product, 2015 - 2026 (USD Million)

  • Table Canada Customer Relationship Management (CRM) System market, by application, 2015 - 2026 (USD Million)

  • Table Europe Customer Relationship Management (CRM) System market, by country, 2015 - 2026 (USD Million)

  • Table Europe Customer Relationship Management (CRM) System market, by type, 2015 - 2026 (USD Million)

  • Table Europe Customer Relationship Management (CRM) System market, by product, 2015 - 2026 (USD Million)

  • Table Europe Customer Relationship Management (CRM) System market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table U.K. Customer Relationship Management (CRM) System market, by type, 2015 - 2026 (USD Million)

  • Table U.K. Customer Relationship Management (CRM) System market, by product, 2015 - 2026 (USD Million)

  • Table U.K. Customer Relationship Management (CRM) System market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Germany Customer Relationship Management (CRM) System market, by type, 2015 - 2026 (USD Million)

  • Table Germany Customer Relationship Management (CRM) System market, by product, 2015 - 2026 (USD Million)

  • Table Germany Customer Relationship Management (CRM) System market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table France Customer Relationship Management (CRM) System market, by type, 2015 - 2026 (USD Million)

  • Table France Customer Relationship Management (CRM) System market, by product, 2015 - 2026 (USD Million)

  • Table France Customer Relationship Management (CRM) System market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Italy Customer Relationship Management (CRM) System market, by type, 2015 - 2026 (USD Million)

  • Table Italy Customer Relationship Management (CRM) System market, by product, 2015 - 2026 (USD Million)

  • Table Italy Customer Relationship Management (CRM) System market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Spain Customer Relationship Management (CRM) System market, by type, 2015 - 2026 (USD Million)

  • Table Spain Customer Relationship Management (CRM) System market, by product, 2015 - 2026 (USD Million)

  • Table Spain Customer Relationship Management (CRM) System market, by application, 2015 - 2026 (USD Million)

  • Table Asia Pacific Customer Relationship Management (CRM) System market, by country, 2015 - 2026 (USD Million)

  • Table Asia Pacific Customer Relationship Management (CRM) System market, by type, 2015 - 2026 (USD Million)

  • Table Asia Pacific Customer Relationship Management (CRM) System market, by product, 2015 - 2026 (USD Million)

  • Table Asia Pacific Customer Relationship Management (CRM) System market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table China Customer Relationship Management (CRM) System market, by type, 2015 - 2026 (USD Million)

  • Table China Customer Relationship Management (CRM) System market, by product, 2015 - 2026 (USD Million)

  • Table China Customer Relationship Management (CRM) System market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Japan Customer Relationship Management (CRM) System market, by type, 2015 - 2026 (USD Million)

  • Table Japan Customer Relationship Management (CRM) System market, by product, 2015 - 2026 (USD Million)

  • Table Japan Customer Relationship Management (CRM) System market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table India Customer Relationship Management (CRM) System market, by type, 2015 - 2026 (USD Million)

  • Table India Customer Relationship Management (CRM) System market, by product, 2015 - 2026 (USD Million)

  • Table India Customer Relationship Management (CRM) System market, by application, 2015 - 2026 (USD Million)

  • Table Latin America Customer Relationship Management (CRM) System market, by country, 2015 - 2026 (USD Million)

  • Table Latin America Customer Relationship Management (CRM) System market, by type, 2015 - 2026 (USD Million)

  • Table Latin America Customer Relationship Management (CRM) System market, by product, 2015 - 2026 (USD Million)

  • Table Latin America Customer Relationship Management (CRM) System market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Brazil Customer Relationship Management (CRM) System market, by type, 2015 - 2026 (USD Million)

  • Table Brazil Customer Relationship Management (CRM) System market, by product, 2015 - 2026 (USD Million)

  • Table Brazil Customer Relationship Management (CRM) System market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Mexico Customer Relationship Management (CRM) System market, by type, 2015 - 2026 (USD Million)

  • Table Mexico Customer Relationship Management (CRM) System market, by product, 2015 - 2026 (USD Million)

  • Table Mexico Customer Relationship Management (CRM) System market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Argentina Customer Relationship Management (CRM) System market, by type, 2015 - 2026 (USD Million)

  • Table Argentina Customer Relationship Management (CRM) System market, by product, 2015 - 2026 (USD Million)

  • Table Argentina Customer Relationship Management (CRM) System market, by application, 2015 - 2026 (USD Million)

  • Table MEA Customer Relationship Management (CRM) System market, by country, 2015 - 2026 (USD Million)

  • Table MEA Customer Relationship Management (CRM) System market, by type, 2015 - 2026 (USD Million)

  • Table MEA Customer Relationship Management (CRM) System market, by product, 2015 - 2026 (USD Million)

  • Table MEA Customer Relationship Management (CRM) System market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table South Africa Customer Relationship Management (CRM) System market, by type, 2015 - 2026 (USD Million)

  • Table South Africa Customer Relationship Management (CRM) System market, by product, 2015 - 2026 (USD Million)

  • Table South Africa Customer Relationship Management (CRM) System market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Nigeria Customer Relationship Management (CRM) System market, by type, 2015 - 2026 (USD Million)

  • Table Nigeria Customer Relationship Management (CRM) System market, by product, 2015 - 2026 (USD Million)

  • Table Nigeria Customer Relationship Management (CRM) System market, by application, 2015 - 2026 (USD Million)

  • Table Recent Developments & Impact Analysis, by Key Market Participants

  • Table Recent Developments & Impact Analysis, by Key Market Participants

  • Table Company market position analysis

  • Table Company Profiles

  • Table SAP Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Nimble Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Insightly Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table IBM Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Oracle Siebel Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Zoho Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table UserVoice Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Workbooks Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table NetSuite Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Microsoft Dynamics Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Salesforce Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

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