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Contact and Call Centre Outsourcing Market - Global Professional Analysis and Forecast to 2026

Nov 24, 2019  |  145 PAGES  |  REPORT CODE: CMM249150
  • REPORT SUMMARY
  • TABLE OF CONTENTS
  • INDUSTRY COVERAGE

The worldwide Contact and Call Centre Outsourcing market was valued at XX.0 Million US$ in 2018 and is projected to reach XX.0 Million US$ by 2026, at a CAGR (Compound Annual Growth Rate) of 6.0% during the forecast period.

This report presents the market size and development trends by detailing the Contact and Call Centre Outsourcing market revenue, market share and growth rate from 2015-2026, and it gives a thorough analysis by various product types, applications, regions, and main participants. The market conditions (2015-2019), corporate competition pattern, corporate SWOT analysis are elaborated, and other qualitative analyses like market dynamics, market penetration, market business environment analyses, the regional regulatory scenario in the Contact and Call Centre Outsourcing market will be shown in this report. In short, this report will comprehensively reveal the characteristics of Contact and Call Centre Outsourcing industry and will help you to build a panoramic view of the industrial development.

Contact and Call Centre Outsourcing Market, By Type:

  • Outbound call center services

  • Inbound call center services

  • Outsource date entry services

  • Man-power outsourcing

  • Outsource web enabled services

  • Outsource market reasearch services

Contact and Call Centre Outsourcing Market, By Application:

  • Internet industry

  • Insurance

  • Finance and banking

  • Service industry

  • Others

Some of the leading players are as follows:

  • sitel

  • iQor

  • iCall

  • Transcom

  • Contact America

  • Teleperformance

  • Zendesk Talk

  • Influx

  • NICE in Contact 

  • TTEC

  • Alorica

  • go4customere

  • Cognizant

  • ModSquad

Geographically, Major regions are analyzed in details are as follows:

  • North America

  • Europe

  • Asia Pacific

  • Latin America

  • Middle East & Africa

Table of Contents

1 Methodology and Scope

  • 1.1 Market Segmentation & Scope

    • 1.1.1 Technology Type

    • 1.1.2 Product

    • 1.1.3 Application

    • 1.1.4 Regional scope

    • 1.1.5 Estimates and forecast timeline

  • 1.2 Research Methodology

  • 1.3 Information Procurement

    • 1.3.1 Purchased database

    • 1.3.2 Internal database

    • 1.3.3 Secondary sources

    • 1.3.4 Primary research

    • 1.3.5 Details of primary research

  • 1.4 Information or Data Analysis

    • 1.4.1 Data analysis models

  • 1.5 Market Formulation & Validation

  • 1.6 Model Details

    • 1.6.1 Commodity flow analysis

    • 1.6.2 Volume price analysis

  • 1.7 List of Secondary Sources

  • 1.8 List of Abbreviations

2 Executive Summary

  • 2.1 Market Outlook

  • 2.2 Segment Outlook

3 Market Variables, Trends, & Scope

  • 3.1 Market Lineage Outlook

  • 3.1.1 Parent market outlook

    • 3.1.2 Ancillary market outlook

  • 3.2 Market Segmentation

    • 3.2.1 Analysis

  • 3.3 Market Dynamics

    • 3.3.1 Market driver analysis

    • 3.3.2 Market restraint analysis

    • 3.3.3 Industry opportunities

  • 3.4 Penetration & Growth Prospect Mapping

    • 3.4.1 Penetration & growth prospect mapping analysis

  • 3.5 Business Environment Analysis Tools

    • 3.5.1 Porter's five forces analysis

    • 3.5.2 PESTLE analysis

    • 3.5.3 Major deals & strategic alliances analysis

4 Contact and Call Centre Outsourcing Market: Technology Type Analysis

  • 4.1 Contact and Call Centre Outsourcing Technology Type Market Share Analysis, 2018 & 2026

  • 4.2 Contact and Call Centre Outsourcing Technology Type Market: Segment Dashboard

  • 4.3 Market Size & Forecasts and Trend Analyses, 2015 to 2026 for the Technology Type Segment

    • 4.3.1 Outbound call center services

    • 4.3.2 Inbound call center services

    • 4.3.3 Outsource date entry services

    • 4.3.4 Man-power outsourcing

    • 4.3.5 Outsource web enabled services

    • 4.3.6 Outsource market reasearch services

5 Contact and Call Centre Outsourcing Market: Product Analysis

  • 5.1 Contact and Call Centre Outsourcing Product Market Share Analysis, 2018 & 2026

  • 5.2 Contact and Call Centre Outsourcing Product Market: Segment Dashboard

  • 5.3 Market Size & Forecasts and Trend Analyses, 2015 to 2026 for the Product Segment

6 Contact and Call Centre Outsourcing Market: Application Analysis

  • 6.1 Contact and Call Centre Outsourcing Application Market Share Analysis, 2018 & 2026

  • 6.2 Contact and Call Centre Outsourcing Application Market: Segment Dashboard

  • 6.3 Market Size & Forecasts and Trend Analyses, 2015 to 2026 for the Application Segment

    • 6.3.1 Internet industry

    • 6.3.2 Insurance

    • 6.3.3 Finance and banking

    • 6.3.4 Service industry

    • 6.3.5 Others

7 Contact and Call Centre Outsourcing Market: Regional Analysis

  • 7.1 Contact and Call Centre Outsourcing Regional Market Share Analysis, 2018 & 2026

  • 7.2 Contact and Call Centre Outsourcing Regional Market: Segment Dashboard

  • 7.3 Regional Market Snapshot (Market Size, CAGR, Top Countries)

  • 7.4 List of Players at Regional Level

    • 7.4.1 North America

    • 7.4.2 Europe

    • 7.4.3 Asia Pacific

  • 7.5 SWOT Analysis, by Factor (Political & Legal, Economic and Technological)

    • 7.5.1 North America

    • 7.5.2 Europe

    • 7.5.3 Asia Pacific

    • 7.5.4 Latin America

    • 7.5.5 MEA

  • 7.6 Market Size & Forecasts, and Trend Analysis, 2015 to 2026

    • 7.6.1 North America

    • 7.6.2 Europe

    • 7.6.3 Asia Pacific

    • 7.6.4 Latin America

    • 7.6.5 Middle East & Africa

8 Competitive Analysis

  • 8.1 Recent Developments & Impact Analysis, by Key Market Participants

  • 8.2 Strategic Framework/Competition Categorization (Key innovators, Market leaders, Emerging players)

  • 8.3 Vendor Landscape

    • 8.3.1 Company market position analysis (Geographic presence, service portfolio, strategic initiatives)

9 Company Profiles

  • 9.1 sitel

    • 9.1.1 sitel Company overview

    • 9.1.2 Financial performance

    • 9.1.3 Product benchmarking

    • 9.1.4 Strategic initiatives

    • 9.1.5 SWOT analysis

  • 9.2 iQor

    • 9.2.1 iQor Company overview

    • 9.2.2 Financial performance

    • 9.2.3 Product benchmarking

    • 9.2.4 Strategic initiatives

    • 9.2.5 SWOT analysis

  • 9.3 iCall

    • 9.3.1 iCall Company overview

    • 9.3.2 Financial performance

    • 9.3.3 Product benchmarking

    • 9.3.4 Strategic initiatives

    • 9.3.5 SWOT analysis

  • 9.4 Transcom

    • 9.4.1 Transcom Company overview

    • 9.4.2 Financial performance

    • 9.4.3 Product benchmarking

    • 9.4.4 Strategic initiatives

    • 9.4.5 SWOT analysis

  • 9.5 Contact America

    • 9.5.1 Contact America Company overview

    • 9.5.2 Financial performance

    • 9.5.3 Product benchmarking

    • 9.5.4 Strategic initiatives

    • 9.5.5 SWOT analysis

  • 9.6 Teleperformance

    • 9.6.1 Teleperformance Company overview

    • 9.6.2 Financial performance

    • 9.6.3 Product benchmarking

    • 9.6.4 Strategic initiatives

    • 9.6.5 SWOT analysis

  • 9.7 Zendesk Talk

    • 9.7.1 Zendesk Talk Company overview

    • 9.7.2 Financial performance

    • 9.7.3 Product benchmarking

    • 9.7.4 Strategic initiatives

    • 9.7.5 SWOT analysis

  • 9.8 Influx

    • 9.8.1 Influx Company overview

    • 9.8.2 Financial performance

    • 9.8.3 Product benchmarking

    • 9.8.4 Strategic initiatives

    • 9.8.5 SWOT analysis

  • 9.9 NICE in Contact 

    • 9.9.1 NICE in Contact  Company overview

    • 9.9.2 Financial performance

    • 9.9.3 Product benchmarking

    • 9.9.4 Strategic initiatives

    • 9.9.5 SWOT analysis

  • 9.10 TTEC

    • 9.10.1 TTEC Company overview

    • 9.10.2 Financial performance

    • 9.10.3 Product benchmarking

    • 9.10.4 Strategic initiatives

    • 9.10.5 SWOT analysis

  • 9.11 Alorica

    • 9.11.1 Alorica Company overview

    • 9.11.2 Financial performance

    • 9.11.3 Product benchmarking

    • 9.11.4 Strategic initiatives

    • 9.11.5 SWOT analysis

  • 9.12 go4customere

    • 9.12.1 go4customere Company overview

    • 9.12.2 Financial performance

    • 9.12.3 Product benchmarking

    • 9.12.4 Strategic initiatives

    • 9.12.5 SWOT analysis

  • 9.13 Cognizant

    • 9.13.1 Cognizant Company overview

    • 9.13.2 Financial performance

    • 9.13.3 Product benchmarking

    • 9.13.4 Strategic initiatives

    • 9.13.5 SWOT analysis

  • 9.14 ModSquad

    • 9.14.1 ModSquad Company overview

    • 9.14.2 Financial performance

    • 9.14.3 Product benchmarking

    • 9.14.4 Strategic initiatives

    • 9.14.5 SWOT analysis

 

The List of Tables and Figures (Totals 96 Figures and 127 Tables)

  • Figure Outbound call center services Contact and Call Centre Outsourcing market, 2015 - 2026 (USD Million)

  • Figure Inbound call center services Contact and Call Centre Outsourcing market, 2015 - 2026 (USD Million)

  • Figure Outsource date entry services Contact and Call Centre Outsourcing market, 2015 - 2026 (USD Million)

  • Figure Man-power outsourcing Contact and Call Centre Outsourcing market, 2015 - 2026 (USD Million)

  • Figure Outsource web enabled services Contact and Call Centre Outsourcing market, 2015 - 2026 (USD Million)

  • Figure Outsource market reasearch services Contact and Call Centre Outsourcing market, 2015 - 2026 (USD Million)

  • Figure Internet industry market, 2015 - 2026 (USD Million)

  • Figure Insurance market, 2015 - 2026 (USD Million)

  • Figure Finance and banking market, 2015 - 2026 (USD Million)

  • Figure Service industry market, 2015 - 2026 (USD Million)

  • Figure Others market, 2015 - 2026 (USD Million)

  • Table List of players in North America

  • Table List of players in Europe

  • Table List of players in Asia Pacific

  • Table SWOT analysis

  • Table North America Contact and Call Centre Outsourcing market, by country, 2015 - 2026 (USD Million)

  • Table North America Contact and Call Centre Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table North America Contact and Call Centre Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table North America Contact and Call Centre Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table U.S. Contact and Call Centre Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table U.S. Contact and Call Centre Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table U.S. Contact and Call Centre Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Canada Contact and Call Centre Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Canada Contact and Call Centre Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Canada Contact and Call Centre Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Europe Contact and Call Centre Outsourcing market, by country, 2015 - 2026 (USD Million)

  • Table Europe Contact and Call Centre Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Europe Contact and Call Centre Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Europe Contact and Call Centre Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table U.K. Contact and Call Centre Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table U.K. Contact and Call Centre Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table U.K. Contact and Call Centre Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Germany Contact and Call Centre Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Germany Contact and Call Centre Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Germany Contact and Call Centre Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table France Contact and Call Centre Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table France Contact and Call Centre Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table France Contact and Call Centre Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Italy Contact and Call Centre Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Italy Contact and Call Centre Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Italy Contact and Call Centre Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Spain Contact and Call Centre Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Spain Contact and Call Centre Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Spain Contact and Call Centre Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Asia Pacific Contact and Call Centre Outsourcing market, by country, 2015 - 2026 (USD Million)

  • Table Asia Pacific Contact and Call Centre Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Asia Pacific Contact and Call Centre Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Asia Pacific Contact and Call Centre Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table China Contact and Call Centre Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table China Contact and Call Centre Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table China Contact and Call Centre Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Japan Contact and Call Centre Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Japan Contact and Call Centre Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Japan Contact and Call Centre Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table India Contact and Call Centre Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table India Contact and Call Centre Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table India Contact and Call Centre Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Latin America Contact and Call Centre Outsourcing market, by country, 2015 - 2026 (USD Million)

  • Table Latin America Contact and Call Centre Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Latin America Contact and Call Centre Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Latin America Contact and Call Centre Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Brazil Contact and Call Centre Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Brazil Contact and Call Centre Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Brazil Contact and Call Centre Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Mexico Contact and Call Centre Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Mexico Contact and Call Centre Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Mexico Contact and Call Centre Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Argentina Contact and Call Centre Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Argentina Contact and Call Centre Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Argentina Contact and Call Centre Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table MEA Contact and Call Centre Outsourcing market, by country, 2015 - 2026 (USD Million)

  • Table MEA Contact and Call Centre Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table MEA Contact and Call Centre Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table MEA Contact and Call Centre Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table South Africa Contact and Call Centre Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table South Africa Contact and Call Centre Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table South Africa Contact and Call Centre Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Nigeria Contact and Call Centre Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Nigeria Contact and Call Centre Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Nigeria Contact and Call Centre Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Recent Developments & Impact Analysis, by Key Market Participants

  • Table Recent Developments & Impact Analysis, by Key Market Participants

  • Table Company market position analysis

  • Table Company Profiles

  • Table sitel Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table iQor Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table iCall Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Transcom Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Contact America Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Teleperformance Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Zendesk Talk Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Influx Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table NICE in Contact  Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table TTEC Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Alorica Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table go4customere Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Cognizant Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table ModSquad Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

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