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CRM Outsourcing Market - Global Professional Analysis and Forecast to 2026

Nov 17, 2019  |  191 PAGES  |  REPORT CODE: CMM239999
  • REPORT SUMMARY
  • TABLE OF CONTENTS
  • INDUSTRY COVERAGE

The worldwide CRM Outsourcing market was valued at XX.0 Million US$ in 2018 and is projected to reach XX.0 Million US$ by 2026, at a CAGR (Compound Annual Growth Rate) of 5.3% during the forecast period.

This report presents the market size and development trends by detailing the CRM Outsourcing market revenue, market share and growth rate from 2015-2026, and it gives a thorough analysis by various product types, applications, regions, and main participants. The market conditions (2015-2019), corporate competition pattern, corporate SWOT analysis are elaborated, and other qualitative analyses like market dynamics, market penetration, market business environment analyses, the regional regulatory scenario in the CRM Outsourcing market will be shown in this report. In short, this report will comprehensively reveal the characteristics of CRM Outsourcing industry and will help you to build a panoramic view of the industrial development.

CRM Outsourcing Market, By Type:

  • Communications Management

  • Multi-Channel Customer Engagement

  • Analytic Solutions

  • Others

CRM Outsourcing Market, By Application:

  • Retail

  • BFSI

  • Telecom & IT

  • Healthcare

  • Others

Some of the leading players are as follows:

  • EIRE Systems

  • Accenture

  • Tele-net Corporation

  • AGREX

  • Teletech

  • inSure

  • Infosys

  • TMJ

  • IPS

  • HP

  • Capgemini

  • Lookout

  • TerraSky

  • IBM

Geographically, Major regions are analyzed in details are as follows:

  • North America

  • Europe

  • Asia Pacific

  • Latin America

  • Middle East & Africa

Table of Contents

1 Methodology and Scope

  • 1.1 Market Segmentation & Scope

    • 1.1.1 Technology Type

    • 1.1.2 Product

    • 1.1.3 Application

    • 1.1.4 Regional scope

    • 1.1.5 Estimates and forecast timeline

  • 1.2 Research Methodology

  • 1.3 Information Procurement

    • 1.3.1 Purchased database

    • 1.3.2 Internal database

    • 1.3.3 Secondary sources

    • 1.3.4 Primary research

    • 1.3.5 Details of primary research

  • 1.4 Information or Data Analysis

    • 1.4.1 Data analysis models

  • 1.5 Market Formulation & Validation

  • 1.6 Model Details

    • 1.6.1 Commodity flow analysis

    • 1.6.2 Volume price analysis

  • 1.7 List of Secondary Sources

  • 1.8 List of Abbreviations

2 Executive Summary

  • 2.1 Market Outlook

  • 2.2 Segment Outlook

3 Market Variables, Trends, & Scope

  • 3.1 Market Lineage Outlook

  • 3.1.1 Parent market outlook

    • 3.1.2 Ancillary market outlook

  • 3.2 Market Segmentation

    • 3.2.1 Analysis

  • 3.3 Market Dynamics

    • 3.3.1 Market driver analysis

    • 3.3.2 Market restraint analysis

    • 3.3.3 Industry opportunities

  • 3.4 Penetration & Growth Prospect Mapping

    • 3.4.1 Penetration & growth prospect mapping analysis

  • 3.5 Business Environment Analysis Tools

    • 3.5.1 Porter's five forces analysis

    • 3.5.2 PESTLE analysis

    • 3.5.3 Major deals & strategic alliances analysis

4 CRM Outsourcing Market: Technology Type Analysis

  • 4.1 CRM Outsourcing Technology Type Market Share Analysis, 2018 & 2026

  • 4.2 CRM Outsourcing Technology Type Market: Segment Dashboard

  • 4.3 Market Size & Forecasts and Trend Analyses, 2015 to 2026 for the Technology Type Segment

    • 4.3.1 Communications Management

    • 4.3.2 Multi-Channel Customer Engagement

    • 4.3.3 Analytic Solutions

    • 4.3.4 Others

5 CRM Outsourcing Market: Product Analysis

  • 5.1 CRM Outsourcing Product Market Share Analysis, 2018 & 2026

  • 5.2 CRM Outsourcing Product Market: Segment Dashboard

  • 5.3 Market Size & Forecasts and Trend Analyses, 2015 to 2026 for the Product Segment

6 CRM Outsourcing Market: Application Analysis

  • 6.1 CRM Outsourcing Application Market Share Analysis, 2018 & 2026

  • 6.2 CRM Outsourcing Application Market: Segment Dashboard

  • 6.3 Market Size & Forecasts and Trend Analyses, 2015 to 2026 for the Application Segment

    • 6.3.1 Retail

    • 6.3.2 BFSI

    • 6.3.3 Telecom & IT

    • 6.3.4 Healthcare

    • 6.3.5 Others

7 CRM Outsourcing Market: Regional Analysis

  • 7.1 CRM Outsourcing Regional Market Share Analysis, 2018 & 2026

  • 7.2 CRM Outsourcing Regional Market: Segment Dashboard

  • 7.3 Regional Market Snapshot (Market Size, CAGR, Top Countries)

  • 7.4 List of Players at Regional Level

    • 7.4.1 North America

    • 7.4.2 Europe

    • 7.4.3 Asia Pacific

  • 7.5 SWOT Analysis, by Factor (Political & Legal, Economic and Technological)

    • 7.5.1 North America

    • 7.5.2 Europe

    • 7.5.3 Asia Pacific

    • 7.5.4 Latin America

    • 7.5.5 MEA

  • 7.6 Market Size & Forecasts, and Trend Analysis, 2015 to 2026

    • 7.6.1 North America

    • 7.6.2 Europe

    • 7.6.3 Asia Pacific

    • 7.6.4 Latin America

    • 7.6.5 Middle East & Africa

8 Competitive Analysis

  • 8.1 Recent Developments & Impact Analysis, by Key Market Participants

  • 8.2 Strategic Framework/Competition Categorization (Key innovators, Market leaders, Emerging players)

  • 8.3 Vendor Landscape

    • 8.3.1 Company market position analysis (Geographic presence, service portfolio, strategic initiatives)

9 Company Profiles

  • 9.1 EIRE Systems

    • 9.1.1 EIRE Systems Company overview

    • 9.1.2 Financial performance

    • 9.1.3 Product benchmarking

    • 9.1.4 Strategic initiatives

    • 9.1.5 SWOT analysis

  • 9.2 Accenture

    • 9.2.1 Accenture Company overview

    • 9.2.2 Financial performance

    • 9.2.3 Product benchmarking

    • 9.2.4 Strategic initiatives

    • 9.2.5 SWOT analysis

  • 9.3 Tele-net Corporation

    • 9.3.1 Tele-net Corporation Company overview

    • 9.3.2 Financial performance

    • 9.3.3 Product benchmarking

    • 9.3.4 Strategic initiatives

    • 9.3.5 SWOT analysis

  • 9.4 AGREX

    • 9.4.1 AGREX Company overview

    • 9.4.2 Financial performance

    • 9.4.3 Product benchmarking

    • 9.4.4 Strategic initiatives

    • 9.4.5 SWOT analysis

  • 9.5 Teletech

    • 9.5.1 Teletech Company overview

    • 9.5.2 Financial performance

    • 9.5.3 Product benchmarking

    • 9.5.4 Strategic initiatives

    • 9.5.5 SWOT analysis

  • 9.6 inSure

    • 9.6.1 inSure Company overview

    • 9.6.2 Financial performance

    • 9.6.3 Product benchmarking

    • 9.6.4 Strategic initiatives

    • 9.6.5 SWOT analysis

  • 9.7 Infosys

    • 9.7.1 Infosys Company overview

    • 9.7.2 Financial performance

    • 9.7.3 Product benchmarking

    • 9.7.4 Strategic initiatives

    • 9.7.5 SWOT analysis

  • 9.8 TMJ

    • 9.8.1 TMJ Company overview

    • 9.8.2 Financial performance

    • 9.8.3 Product benchmarking

    • 9.8.4 Strategic initiatives

    • 9.8.5 SWOT analysis

  • 9.9 IPS

    • 9.9.1 IPS Company overview

    • 9.9.2 Financial performance

    • 9.9.3 Product benchmarking

    • 9.9.4 Strategic initiatives

    • 9.9.5 SWOT analysis

  • 9.10 HP

    • 9.10.1 HP Company overview

    • 9.10.2 Financial performance

    • 9.10.3 Product benchmarking

    • 9.10.4 Strategic initiatives

    • 9.10.5 SWOT analysis

  • 9.11 Capgemini

    • 9.11.1 Capgemini Company overview

    • 9.11.2 Financial performance

    • 9.11.3 Product benchmarking

    • 9.11.4 Strategic initiatives

    • 9.11.5 SWOT analysis

  • 9.12 Lookout

    • 9.12.1 Lookout Company overview

    • 9.12.2 Financial performance

    • 9.12.3 Product benchmarking

    • 9.12.4 Strategic initiatives

    • 9.12.5 SWOT analysis

  • 9.13 TerraSky

    • 9.13.1 TerraSky Company overview

    • 9.13.2 Financial performance

    • 9.13.3 Product benchmarking

    • 9.13.4 Strategic initiatives

    • 9.13.5 SWOT analysis

  • 9.14 IBM

    • 9.14.1 IBM Company overview

    • 9.14.2 Financial performance

    • 9.14.3 Product benchmarking

    • 9.14.4 Strategic initiatives

    • 9.14.5 SWOT analysis

 

The List of Tables and Figures (Totals 68 Figures and 143 Tables)

  • Figure Communications Management CRM Outsourcing market, 2015 - 2026 (USD Million)

  • Figure Multi-Channel Customer Engagement CRM Outsourcing market, 2015 - 2026 (USD Million)

  • Figure Analytic Solutions CRM Outsourcing market, 2015 - 2026 (USD Million)

  • Figure Others CRM Outsourcing market, 2015 - 2026 (USD Million)

  • Figure Retail market, 2015 - 2026 (USD Million)

  • Figure BFSI market, 2015 - 2026 (USD Million)

  • Figure Telecom & IT market, 2015 - 2026 (USD Million)

  • Figure Healthcare market, 2015 - 2026 (USD Million)

  • Figure Others market, 2015 - 2026 (USD Million)

  • Table List of players in North America

  • Table List of players in Europe

  • Table List of players in Asia Pacific

  • Table SWOT analysis

  • Table North America CRM Outsourcing market, by country, 2015 - 2026 (USD Million)

  • Table North America CRM Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table North America CRM Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table North America CRM Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table U.S. CRM Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table U.S. CRM Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table U.S. CRM Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Canada CRM Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Canada CRM Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Canada CRM Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Europe CRM Outsourcing market, by country, 2015 - 2026 (USD Million)

  • Table Europe CRM Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Europe CRM Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Europe CRM Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table U.K. CRM Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table U.K. CRM Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table U.K. CRM Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Germany CRM Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Germany CRM Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Germany CRM Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table France CRM Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table France CRM Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table France CRM Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Italy CRM Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Italy CRM Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Italy CRM Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Spain CRM Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Spain CRM Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Spain CRM Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Asia Pacific CRM Outsourcing market, by country, 2015 - 2026 (USD Million)

  • Table Asia Pacific CRM Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Asia Pacific CRM Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Asia Pacific CRM Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table China CRM Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table China CRM Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table China CRM Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Japan CRM Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Japan CRM Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Japan CRM Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table India CRM Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table India CRM Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table India CRM Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Latin America CRM Outsourcing market, by country, 2015 - 2026 (USD Million)

  • Table Latin America CRM Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Latin America CRM Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Latin America CRM Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Brazil CRM Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Brazil CRM Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Brazil CRM Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Mexico CRM Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Mexico CRM Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Mexico CRM Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Argentina CRM Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Argentina CRM Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Argentina CRM Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table MEA CRM Outsourcing market, by country, 2015 - 2026 (USD Million)

  • Table MEA CRM Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table MEA CRM Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table MEA CRM Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table South Africa CRM Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table South Africa CRM Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table South Africa CRM Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Nigeria CRM Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Nigeria CRM Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Nigeria CRM Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Recent Developments & Impact Analysis, by Key Market Participants

  • Table Recent Developments & Impact Analysis, by Key Market Participants

  • Table Company market position analysis

  • Table Company Profiles

  • Table EIRE Systems Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Accenture Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Tele-net Corporation Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table AGREX Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Teletech Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table inSure Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Infosys Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table TMJ Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table IPS Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table HP Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Capgemini Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Lookout Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table TerraSky Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table IBM Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

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