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Helpdesk Outsourcing Market - Global Professional Analysis and Forecast to 2026

Nov 02, 2019  |  165 PAGES  |  REPORT CODE: CMM226449
  • REPORT SUMMARY
  • TABLE OF CONTENTS
  • INDUSTRY COVERAGE

The worldwide Helpdesk Outsourcing market was valued at XX.0 Million US$ in 2018 and is projected to reach XX.0 Million US$ by 2026, at a CAGR (Compound Annual Growth Rate) of 4.5% during the forecast period.

This report presents the market size and development trends by detailing the Helpdesk Outsourcing market revenue, market share and growth rate from 2015-2026, and it gives a thorough analysis by various product types, applications, regions, and main participants. The market conditions (2015-2019), corporate competition pattern, corporate SWOT analysis are elaborated, and other qualitative analyses like market dynamics, market penetration, market business environment analyses, the regional regulatory scenario in the Helpdesk Outsourcing market will be shown in this report. In short, this report will comprehensively reveal the characteristics of Helpdesk Outsourcing industry and will help you to build a panoramic view of the industrial development.

Helpdesk Outsourcing Market, By Type:

  • Software Development Outsourcing

  • Software Testing Outsourcing

  • Cloud Services

  • Data Security

  • Others

Helpdesk Outsourcing Market, By Application:

  • IT

  • Automotive

  • Consumer Goods

  • Telecommunication

  • Oil & Gas

  • Others

Some of the leading players are as follows:

  • Dynasis

  • Iyogi

  • Qcom Outsourcing

  • IBM

  • CompuCom

  • Wipro

  • Other Prominent Vendors

  • HP Enterprise Services

  • Maintech

  • Dell

  • Kayako

  • HCL Technologies

  • Hudson Software

  • Genpact

  • CGI Group

  • CSC

  • Attivasoft

  • Ciber

  • Getronics

  • Atos

  • Fujitsu

  • Inforonics Global Services

Geographically, Major regions are analyzed in details are as follows:

  • North America

  • Europe

  • Asia Pacific

  • Latin America

  • Middle East & Africa

Table of Contents

1 Methodology and Scope

  • 1.1 Market Segmentation & Scope

    • 1.1.1 Technology Type

    • 1.1.2 Product

    • 1.1.3 Application

    • 1.1.4 Regional scope

    • 1.1.5 Estimates and forecast timeline

  • 1.2 Research Methodology

  • 1.3 Information Procurement

    • 1.3.1 Purchased database

    • 1.3.2 Internal database

    • 1.3.3 Secondary sources

    • 1.3.4 Primary research

    • 1.3.5 Details of primary research

  • 1.4 Information or Data Analysis

    • 1.4.1 Data analysis models

  • 1.5 Market Formulation & Validation

  • 1.6 Model Details

    • 1.6.1 Commodity flow analysis

    • 1.6.2 Volume price analysis

  • 1.7 List of Secondary Sources

  • 1.8 List of Abbreviations

2 Executive Summary

  • 2.1 Market Outlook

  • 2.2 Segment Outlook

3 Market Variables, Trends, & Scope

  • 3.1 Market Lineage Outlook

  • 3.1.1 Parent market outlook

    • 3.1.2 Ancillary market outlook

  • 3.2 Market Segmentation

    • 3.2.1 Analysis

  • 3.3 Market Dynamics

    • 3.3.1 Market driver analysis

    • 3.3.2 Market restraint analysis

    • 3.3.3 Industry opportunities

  • 3.4 Penetration & Growth Prospect Mapping

    • 3.4.1 Penetration & growth prospect mapping analysis

  • 3.5 Business Environment Analysis Tools

    • 3.5.1 Porter's five forces analysis

    • 3.5.2 PESTLE analysis

    • 3.5.3 Major deals & strategic alliances analysis

4 Helpdesk Outsourcing Market: Technology Type Analysis

  • 4.1 Helpdesk Outsourcing Technology Type Market Share Analysis, 2018 & 2026

  • 4.2 Helpdesk Outsourcing Technology Type Market: Segment Dashboard

  • 4.3 Market Size & Forecasts and Trend Analyses, 2015 to 2026 for the Technology Type Segment

    • 4.3.1 Software Development Outsourcing

    • 4.3.2 Software Testing Outsourcing

    • 4.3.3 Cloud Services

    • 4.3.4 Data Security

    • 4.3.5 Others

5 Helpdesk Outsourcing Market: Product Analysis

  • 5.1 Helpdesk Outsourcing Product Market Share Analysis, 2018 & 2026

  • 5.2 Helpdesk Outsourcing Product Market: Segment Dashboard

  • 5.3 Market Size & Forecasts and Trend Analyses, 2015 to 2026 for the Product Segment

6 Helpdesk Outsourcing Market: Application Analysis

  • 6.1 Helpdesk Outsourcing Application Market Share Analysis, 2018 & 2026

  • 6.2 Helpdesk Outsourcing Application Market: Segment Dashboard

  • 6.3 Market Size & Forecasts and Trend Analyses, 2015 to 2026 for the Application Segment

    • 6.3.1 IT

    • 6.3.2 Automotive

    • 6.3.3 Consumer Goods

    • 6.3.4 Telecommunication

    • 6.3.5 Oil & Gas

    • 6.3.6 Others

7 Helpdesk Outsourcing Market: Regional Analysis

  • 7.1 Helpdesk Outsourcing Regional Market Share Analysis, 2018 & 2026

  • 7.2 Helpdesk Outsourcing Regional Market: Segment Dashboard

  • 7.3 Regional Market Snapshot (Market Size, CAGR, Top Countries)

  • 7.4 List of Players at Regional Level

    • 7.4.1 North America

    • 7.4.2 Europe

    • 7.4.3 Asia Pacific

  • 7.5 SWOT Analysis, by Factor (Political & Legal, Economic and Technological)

    • 7.5.1 North America

    • 7.5.2 Europe

    • 7.5.3 Asia Pacific

    • 7.5.4 Latin America

    • 7.5.5 MEA

  • 7.6 Market Size & Forecasts, and Trend Analysis, 2015 to 2026

    • 7.6.1 North America

    • 7.6.2 Europe

    • 7.6.3 Asia Pacific

    • 7.6.4 Latin America

    • 7.6.5 Middle East & Africa

8 Competitive Analysis

  • 8.1 Recent Developments & Impact Analysis, by Key Market Participants

  • 8.2 Strategic Framework/Competition Categorization (Key innovators, Market leaders, Emerging players)

  • 8.3 Vendor Landscape

    • 8.3.1 Company market position analysis (Geographic presence, service portfolio, strategic initiatives)

9 Company Profiles

  • 9.1 Dynasis

    • 9.1.1 Dynasis Company overview

    • 9.1.2 Financial performance

    • 9.1.3 Product benchmarking

    • 9.1.4 Strategic initiatives

    • 9.1.5 SWOT analysis

  • 9.2 Iyogi

    • 9.2.1 Iyogi Company overview

    • 9.2.2 Financial performance

    • 9.2.3 Product benchmarking

    • 9.2.4 Strategic initiatives

    • 9.2.5 SWOT analysis

  • 9.3 Qcom Outsourcing

    • 9.3.1 Qcom Outsourcing Company overview

    • 9.3.2 Financial performance

    • 9.3.3 Product benchmarking

    • 9.3.4 Strategic initiatives

    • 9.3.5 SWOT analysis

  • 9.4 IBM

    • 9.4.1 IBM Company overview

    • 9.4.2 Financial performance

    • 9.4.3 Product benchmarking

    • 9.4.4 Strategic initiatives

    • 9.4.5 SWOT analysis

  • 9.5 CompuCom

    • 9.5.1 CompuCom Company overview

    • 9.5.2 Financial performance

    • 9.5.3 Product benchmarking

    • 9.5.4 Strategic initiatives

    • 9.5.5 SWOT analysis

  • 9.6 Wipro

    • 9.6.1 Wipro Company overview

    • 9.6.2 Financial performance

    • 9.6.3 Product benchmarking

    • 9.6.4 Strategic initiatives

    • 9.6.5 SWOT analysis

  • 9.7 Other Prominent Vendors

    • 9.7.1 Other Prominent Vendors Company overview

    • 9.7.2 Financial performance

    • 9.7.3 Product benchmarking

    • 9.7.4 Strategic initiatives

    • 9.7.5 SWOT analysis

  • 9.8 HP Enterprise Services

    • 9.8.1 HP Enterprise Services Company overview

    • 9.8.2 Financial performance

    • 9.8.3 Product benchmarking

    • 9.8.4 Strategic initiatives

    • 9.8.5 SWOT analysis

  • 9.9 Maintech

    • 9.9.1 Maintech Company overview

    • 9.9.2 Financial performance

    • 9.9.3 Product benchmarking

    • 9.9.4 Strategic initiatives

    • 9.9.5 SWOT analysis

  • 9.10 Dell

    • 9.10.1 Dell Company overview

    • 9.10.2 Financial performance

    • 9.10.3 Product benchmarking

    • 9.10.4 Strategic initiatives

    • 9.10.5 SWOT analysis

  • 9.11 Kayako

    • 9.11.1 Kayako Company overview

    • 9.11.2 Financial performance

    • 9.11.3 Product benchmarking

    • 9.11.4 Strategic initiatives

    • 9.11.5 SWOT analysis

  • 9.12 HCL Technologies

    • 9.12.1 HCL Technologies Company overview

    • 9.12.2 Financial performance

    • 9.12.3 Product benchmarking

    • 9.12.4 Strategic initiatives

    • 9.12.5 SWOT analysis

  • 9.13 Hudson Software

    • 9.13.1 Hudson Software Company overview

    • 9.13.2 Financial performance

    • 9.13.3 Product benchmarking

    • 9.13.4 Strategic initiatives

    • 9.13.5 SWOT analysis

  • 9.14 Genpact

    • 9.14.1 Genpact Company overview

    • 9.14.2 Financial performance

    • 9.14.3 Product benchmarking

    • 9.14.4 Strategic initiatives

    • 9.14.5 SWOT analysis

  • 9.15 CGI Group

    • 9.15.1 CGI Group Company overview

    • 9.15.2 Financial performance

    • 9.15.3 Product benchmarking

    • 9.15.4 Strategic initiatives

    • 9.15.5 SWOT analysis

  • 9.16 CSC

    • 9.16.1 CSC Company overview

    • 9.16.2 Financial performance

    • 9.16.3 Product benchmarking

    • 9.16.4 Strategic initiatives

    • 9.16.5 SWOT analysis

  • 9.17 Attivasoft

    • 9.17.1 Attivasoft Company overview

    • 9.17.2 Financial performance

    • 9.17.3 Product benchmarking

    • 9.17.4 Strategic initiatives

    • 9.17.5 SWOT analysis

  • 9.18 Ciber

    • 9.18.1 Ciber Company overview

    • 9.18.2 Financial performance

    • 9.18.3 Product benchmarking

    • 9.18.4 Strategic initiatives

    • 9.18.5 SWOT analysis

  • 9.19 Getronics

    • 9.19.1 Getronics Company overview

    • 9.19.2 Financial performance

    • 9.19.3 Product benchmarking

    • 9.19.4 Strategic initiatives

    • 9.19.5 SWOT analysis

  • 9.20 Atos

    • 9.20.1 Atos Company overview

    • 9.20.2 Financial performance

    • 9.20.3 Product benchmarking

    • 9.20.4 Strategic initiatives

    • 9.20.5 SWOT analysis

  • 9.21 Fujitsu

    • 9.21.1 Fujitsu Company overview

    • 9.21.2 Financial performance

    • 9.21.3 Product benchmarking

    • 9.21.4 Strategic initiatives

    • 9.21.5 SWOT analysis

  • 9.22 Inforonics Global Services

    • 9.22.1 Inforonics Global Services Company overview

    • 9.22.2 Financial performance

    • 9.22.3 Product benchmarking

    • 9.22.4 Strategic initiatives

    • 9.22.5 SWOT analysis

 

The List of Tables and Figures (Totals 98 Figures and 141 Tables)

  • Figure Software Development Outsourcing Helpdesk Outsourcing market, 2015 - 2026 (USD Million)

  • Figure Software Testing Outsourcing Helpdesk Outsourcing market, 2015 - 2026 (USD Million)

  • Figure Cloud Services Helpdesk Outsourcing market, 2015 - 2026 (USD Million)

  • Figure Data Security Helpdesk Outsourcing market, 2015 - 2026 (USD Million)

  • Figure Others Helpdesk Outsourcing market, 2015 - 2026 (USD Million)

  • Figure IT market, 2015 - 2026 (USD Million)

  • Figure Automotive market, 2015 - 2026 (USD Million)

  • Figure Consumer Goods market, 2015 - 2026 (USD Million)

  • Figure Telecommunication market, 2015 - 2026 (USD Million)

  • Figure Oil & Gas market, 2015 - 2026 (USD Million)

  • Figure Others market, 2015 - 2026 (USD Million)

  • Table List of players in North America

  • Table List of players in Europe

  • Table List of players in Asia Pacific

  • Table SWOT analysis

  • Table North America Helpdesk Outsourcing market, by country, 2015 - 2026 (USD Million)

  • Table North America Helpdesk Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table North America Helpdesk Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table North America Helpdesk Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table U.S. Helpdesk Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table U.S. Helpdesk Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table U.S. Helpdesk Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Canada Helpdesk Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Canada Helpdesk Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Canada Helpdesk Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Europe Helpdesk Outsourcing market, by country, 2015 - 2026 (USD Million)

  • Table Europe Helpdesk Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Europe Helpdesk Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Europe Helpdesk Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table U.K. Helpdesk Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table U.K. Helpdesk Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table U.K. Helpdesk Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Germany Helpdesk Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Germany Helpdesk Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Germany Helpdesk Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table France Helpdesk Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table France Helpdesk Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table France Helpdesk Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Italy Helpdesk Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Italy Helpdesk Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Italy Helpdesk Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Spain Helpdesk Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Spain Helpdesk Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Spain Helpdesk Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Asia Pacific Helpdesk Outsourcing market, by country, 2015 - 2026 (USD Million)

  • Table Asia Pacific Helpdesk Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Asia Pacific Helpdesk Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Asia Pacific Helpdesk Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table China Helpdesk Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table China Helpdesk Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table China Helpdesk Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Japan Helpdesk Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Japan Helpdesk Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Japan Helpdesk Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table India Helpdesk Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table India Helpdesk Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table India Helpdesk Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Latin America Helpdesk Outsourcing market, by country, 2015 - 2026 (USD Million)

  • Table Latin America Helpdesk Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Latin America Helpdesk Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Latin America Helpdesk Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Brazil Helpdesk Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Brazil Helpdesk Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Brazil Helpdesk Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Mexico Helpdesk Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Mexico Helpdesk Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Mexico Helpdesk Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Argentina Helpdesk Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Argentina Helpdesk Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Argentina Helpdesk Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table MEA Helpdesk Outsourcing market, by country, 2015 - 2026 (USD Million)

  • Table MEA Helpdesk Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table MEA Helpdesk Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table MEA Helpdesk Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table South Africa Helpdesk Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table South Africa Helpdesk Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table South Africa Helpdesk Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Nigeria Helpdesk Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Nigeria Helpdesk Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Nigeria Helpdesk Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Recent Developments & Impact Analysis, by Key Market Participants

  • Table Recent Developments & Impact Analysis, by Key Market Participants

  • Table Company market position analysis

  • Table Company Profiles

  • Table Dynasis Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Iyogi Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Qcom Outsourcing Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table IBM Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table CompuCom Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Wipro Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Other Prominent Vendors Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table HP Enterprise Services Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Maintech Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Dell Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Kayako Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table HCL Technologies Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Hudson Software Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Genpact Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table CGI Group Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table CSC Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Attivasoft Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Ciber Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Getronics Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Atos Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Fujitsu Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Inforonics Global Services Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

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