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Customer Communication Management (CCM) Market - Global Professional Analysis and Forecast to 2026

Oct 27, 2019  |  194 PAGES  |  REPORT CODE: CMM225446
  • REPORT SUMMARY
  • TABLE OF CONTENTS
  • INDUSTRY COVERAGE

The worldwide Customer Communication Management (CCM) market was valued at XX.0 Million US$ in 2018 and is projected to reach XX.0 Million US$ by 2026, at a CAGR (Compound Annual Growth Rate) of 5.8% during the forecast period.

This report presents the market size and development trends by detailing the Customer Communication Management (CCM) market revenue, market share and growth rate from 2015-2026, and it gives a thorough analysis by various product types, applications, regions, and main participants. The market conditions (2015-2019), corporate competition pattern, corporate SWOT analysis are elaborated, and other qualitative analyses like market dynamics, market penetration, market business environment analyses, the regional regulatory scenario in the Customer Communication Management (CCM) market will be shown in this report. In short, this report will comprehensively reveal the characteristics of Customer Communication Management (CCM) industry and will help you to build a panoramic view of the industrial development.

Customer Communication Management (CCM) Market, By Type:

  • Software Suite

  • Managed CCM Services

  • Others Services (Consulting, Integration, & Maintenance)

Customer Communication Management (CCM) Market, By Application:

  • Healthcare

  • BFSI

  • IT and Telecom

  • E-commerce and Retail

  • Hospitality and Travel

  • Government and Utilities

  • Others (Education, Entertainment and Media)

Some of the leading players are as follows:

  • Oracle

  • OpenText

  • Quadient

  • Ricoh Company

  • Kofax, Inc.

  • Pitney Bowes

  • Doxee

  • Dell EMC

  • Cincom Systems

  • ISIS Papyrus Europe AG

  • Xerox

  • Hewlett Packard

  • Newgen Software Technologies Limited

  • Adobe Systems, Inc.

  • Sefas Innovation

Geographically, Major regions are analyzed in details are as follows:

  • North America

  • Europe

  • Asia Pacific

  • Latin America

  • Middle East & Africa

Table of Contents

1 Methodology and Scope

  • 1.1 Market Segmentation & Scope

    • 1.1.1 Technology Type

    • 1.1.2 Product

    • 1.1.3 Application

    • 1.1.4 Regional scope

    • 1.1.5 Estimates and forecast timeline

  • 1.2 Research Methodology

  • 1.3 Information Procurement

    • 1.3.1 Purchased database

    • 1.3.2 Internal database

    • 1.3.3 Secondary sources

    • 1.3.4 Primary research

    • 1.3.5 Details of primary research

  • 1.4 Information or Data Analysis

    • 1.4.1 Data analysis models

  • 1.5 Market Formulation & Validation

  • 1.6 Model Details

    • 1.6.1 Commodity flow analysis

    • 1.6.2 Volume price analysis

  • 1.7 List of Secondary Sources

  • 1.8 List of Abbreviations

2 Executive Summary

  • 2.1 Market Outlook

  • 2.2 Segment Outlook

3 Market Variables, Trends, & Scope

  • 3.1 Market Lineage Outlook

  • 3.1.1 Parent market outlook

    • 3.1.2 Ancillary market outlook

  • 3.2 Market Segmentation

    • 3.2.1 Analysis

  • 3.3 Market Dynamics

    • 3.3.1 Market driver analysis

    • 3.3.2 Market restraint analysis

    • 3.3.3 Industry opportunities

  • 3.4 Penetration & Growth Prospect Mapping

    • 3.4.1 Penetration & growth prospect mapping analysis

  • 3.5 Business Environment Analysis Tools

    • 3.5.1 Porter's five forces analysis

    • 3.5.2 PESTLE analysis

    • 3.5.3 Major deals & strategic alliances analysis

4 Customer Communication Management (CCM) Market: Technology Type Analysis

  • 4.1 Customer Communication Management (CCM) Technology Type Market Share Analysis, 2018 & 2026

  • 4.2 Customer Communication Management (CCM) Technology Type Market: Segment Dashboard

  • 4.3 Market Size & Forecasts and Trend Analyses, 2015 to 2026 for the Technology Type Segment

    • 4.3.1 Software Suite

    • 4.3.2 Managed CCM Services

    • 4.3.3 Others Services (Consulting, Integration, & Maintenance)

5 Customer Communication Management (CCM) Market: Product Analysis

  • 5.1 Customer Communication Management (CCM) Product Market Share Analysis, 2018 & 2026

  • 5.2 Customer Communication Management (CCM) Product Market: Segment Dashboard

  • 5.3 Market Size & Forecasts and Trend Analyses, 2015 to 2026 for the Product Segment

6 Customer Communication Management (CCM) Market: Application Analysis

  • 6.1 Customer Communication Management (CCM) Application Market Share Analysis, 2018 & 2026

  • 6.2 Customer Communication Management (CCM) Application Market: Segment Dashboard

  • 6.3 Market Size & Forecasts and Trend Analyses, 2015 to 2026 for the Application Segment

    • 6.3.1 Healthcare

    • 6.3.2 BFSI

    • 6.3.3 IT and Telecom

    • 6.3.4 E-commerce and Retail

    • 6.3.5 Hospitality and Travel

    • 6.3.6 Government and Utilities

    • 6.3.7 Others (Education, Entertainment and Media)

7 Customer Communication Management (CCM) Market: Regional Analysis

  • 7.1 Customer Communication Management (CCM) Regional Market Share Analysis, 2018 & 2026

  • 7.2 Customer Communication Management (CCM) Regional Market: Segment Dashboard

  • 7.3 Regional Market Snapshot (Market Size, CAGR, Top Countries)

  • 7.4 List of Players at Regional Level

    • 7.4.1 North America

    • 7.4.2 Europe

    • 7.4.3 Asia Pacific

  • 7.5 SWOT Analysis, by Factor (Political & Legal, Economic and Technological)

    • 7.5.1 North America

    • 7.5.2 Europe

    • 7.5.3 Asia Pacific

    • 7.5.4 Latin America

    • 7.5.5 MEA

  • 7.6 Market Size & Forecasts, and Trend Analysis, 2015 to 2026

    • 7.6.1 North America

    • 7.6.2 Europe

    • 7.6.3 Asia Pacific

    • 7.6.4 Latin America

    • 7.6.5 Middle East & Africa

8 Competitive Analysis

  • 8.1 Recent Developments & Impact Analysis, by Key Market Participants

  • 8.2 Strategic Framework/Competition Categorization (Key innovators, Market leaders, Emerging players)

  • 8.3 Vendor Landscape

    • 8.3.1 Company market position analysis (Geographic presence, service portfolio, strategic initiatives)

9 Company Profiles

  • 9.1 Oracle

    • 9.1.1 Oracle Company overview

    • 9.1.2 Financial performance

    • 9.1.3 Product benchmarking

    • 9.1.4 Strategic initiatives

    • 9.1.5 SWOT analysis

  • 9.2 OpenText

    • 9.2.1 OpenText Company overview

    • 9.2.2 Financial performance

    • 9.2.3 Product benchmarking

    • 9.2.4 Strategic initiatives

    • 9.2.5 SWOT analysis

  • 9.3 Quadient

    • 9.3.1 Quadient Company overview

    • 9.3.2 Financial performance

    • 9.3.3 Product benchmarking

    • 9.3.4 Strategic initiatives

    • 9.3.5 SWOT analysis

  • 9.4 Ricoh Company

    • 9.4.1 Ricoh Company Company overview

    • 9.4.2 Financial performance

    • 9.4.3 Product benchmarking

    • 9.4.4 Strategic initiatives

    • 9.4.5 SWOT analysis

  • 9.5 Kofax, Inc.

    • 9.5.1 Kofax, Inc. Company overview

    • 9.5.2 Financial performance

    • 9.5.3 Product benchmarking

    • 9.5.4 Strategic initiatives

    • 9.5.5 SWOT analysis

  • 9.6 Pitney Bowes

    • 9.6.1 Pitney Bowes Company overview

    • 9.6.2 Financial performance

    • 9.6.3 Product benchmarking

    • 9.6.4 Strategic initiatives

    • 9.6.5 SWOT analysis

  • 9.7 Doxee

    • 9.7.1 Doxee Company overview

    • 9.7.2 Financial performance

    • 9.7.3 Product benchmarking

    • 9.7.4 Strategic initiatives

    • 9.7.5 SWOT analysis

  • 9.8 Dell EMC

    • 9.8.1 Dell EMC Company overview

    • 9.8.2 Financial performance

    • 9.8.3 Product benchmarking

    • 9.8.4 Strategic initiatives

    • 9.8.5 SWOT analysis

  • 9.9 Cincom Systems

    • 9.9.1 Cincom Systems Company overview

    • 9.9.2 Financial performance

    • 9.9.3 Product benchmarking

    • 9.9.4 Strategic initiatives

    • 9.9.5 SWOT analysis

  • 9.10 ISIS Papyrus Europe AG

    • 9.10.1 ISIS Papyrus Europe AG Company overview

    • 9.10.2 Financial performance

    • 9.10.3 Product benchmarking

    • 9.10.4 Strategic initiatives

    • 9.10.5 SWOT analysis

  • 9.11 Xerox

    • 9.11.1 Xerox Company overview

    • 9.11.2 Financial performance

    • 9.11.3 Product benchmarking

    • 9.11.4 Strategic initiatives

    • 9.11.5 SWOT analysis

  • 9.12 Hewlett Packard

    • 9.12.1 Hewlett Packard Company overview

    • 9.12.2 Financial performance

    • 9.12.3 Product benchmarking

    • 9.12.4 Strategic initiatives

    • 9.12.5 SWOT analysis

  • 9.13 Newgen Software Technologies Limited

    • 9.13.1 Newgen Software Technologies Limited Company overview

    • 9.13.2 Financial performance

    • 9.13.3 Product benchmarking

    • 9.13.4 Strategic initiatives

    • 9.13.5 SWOT analysis

  • 9.14 Adobe Systems, Inc.

    • 9.14.1 Adobe Systems, Inc. Company overview

    • 9.14.2 Financial performance

    • 9.14.3 Product benchmarking

    • 9.14.4 Strategic initiatives

    • 9.14.5 SWOT analysis

  • 9.15 Sefas Innovation

    • 9.15.1 Sefas Innovation Company overview

    • 9.15.2 Financial performance

    • 9.15.3 Product benchmarking

    • 9.15.4 Strategic initiatives

    • 9.15.5 SWOT analysis

 

The List of Tables and Figures (Totals 87 Figures and 143 Tables)

  • Figure Software Suite Customer Communication Management (CCM) market, 2015 - 2026 (USD Million)

  • Figure Managed CCM Services Customer Communication Management (CCM) market, 2015 - 2026 (USD Million)

  • Figure Others Services (Consulting, Integration, & Maintenance) Customer Communication Management (CCM) market, 2015 - 2026 (USD Million)

  • Figure Healthcare market, 2015 - 2026 (USD Million)

  • Figure BFSI market, 2015 - 2026 (USD Million)

  • Figure IT and Telecom market, 2015 - 2026 (USD Million)

  • Figure E-commerce and Retail market, 2015 - 2026 (USD Million)

  • Figure Hospitality and Travel market, 2015 - 2026 (USD Million)

  • Figure Government and Utilities market, 2015 - 2026 (USD Million)

  • Figure Others (Education, Entertainment and Media) market, 2015 - 2026 (USD Million)

  • Table List of players in North America

  • Table List of players in Europe

  • Table List of players in Asia Pacific

  • Table SWOT analysis

  • Table North America Customer Communication Management (CCM) market, by country, 2015 - 2026 (USD Million)

  • Table North America Customer Communication Management (CCM) market, by type, 2015 - 2026 (USD Million)

  • Table North America Customer Communication Management (CCM) market, by product, 2015 - 2026 (USD Million)

  • Table North America Customer Communication Management (CCM) market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table U.S. Customer Communication Management (CCM) market, by type, 2015 - 2026 (USD Million)

  • Table U.S. Customer Communication Management (CCM) market, by product, 2015 - 2026 (USD Million)

  • Table U.S. Customer Communication Management (CCM) market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Canada Customer Communication Management (CCM) market, by type, 2015 - 2026 (USD Million)

  • Table Canada Customer Communication Management (CCM) market, by product, 2015 - 2026 (USD Million)

  • Table Canada Customer Communication Management (CCM) market, by application, 2015 - 2026 (USD Million)

  • Table Europe Customer Communication Management (CCM) market, by country, 2015 - 2026 (USD Million)

  • Table Europe Customer Communication Management (CCM) market, by type, 2015 - 2026 (USD Million)

  • Table Europe Customer Communication Management (CCM) market, by product, 2015 - 2026 (USD Million)

  • Table Europe Customer Communication Management (CCM) market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table U.K. Customer Communication Management (CCM) market, by type, 2015 - 2026 (USD Million)

  • Table U.K. Customer Communication Management (CCM) market, by product, 2015 - 2026 (USD Million)

  • Table U.K. Customer Communication Management (CCM) market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Germany Customer Communication Management (CCM) market, by type, 2015 - 2026 (USD Million)

  • Table Germany Customer Communication Management (CCM) market, by product, 2015 - 2026 (USD Million)

  • Table Germany Customer Communication Management (CCM) market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table France Customer Communication Management (CCM) market, by type, 2015 - 2026 (USD Million)

  • Table France Customer Communication Management (CCM) market, by product, 2015 - 2026 (USD Million)

  • Table France Customer Communication Management (CCM) market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Italy Customer Communication Management (CCM) market, by type, 2015 - 2026 (USD Million)

  • Table Italy Customer Communication Management (CCM) market, by product, 2015 - 2026 (USD Million)

  • Table Italy Customer Communication Management (CCM) market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Spain Customer Communication Management (CCM) market, by type, 2015 - 2026 (USD Million)

  • Table Spain Customer Communication Management (CCM) market, by product, 2015 - 2026 (USD Million)

  • Table Spain Customer Communication Management (CCM) market, by application, 2015 - 2026 (USD Million)

  • Table Asia Pacific Customer Communication Management (CCM) market, by country, 2015 - 2026 (USD Million)

  • Table Asia Pacific Customer Communication Management (CCM) market, by type, 2015 - 2026 (USD Million)

  • Table Asia Pacific Customer Communication Management (CCM) market, by product, 2015 - 2026 (USD Million)

  • Table Asia Pacific Customer Communication Management (CCM) market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table China Customer Communication Management (CCM) market, by type, 2015 - 2026 (USD Million)

  • Table China Customer Communication Management (CCM) market, by product, 2015 - 2026 (USD Million)

  • Table China Customer Communication Management (CCM) market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Japan Customer Communication Management (CCM) market, by type, 2015 - 2026 (USD Million)

  • Table Japan Customer Communication Management (CCM) market, by product, 2015 - 2026 (USD Million)

  • Table Japan Customer Communication Management (CCM) market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table India Customer Communication Management (CCM) market, by type, 2015 - 2026 (USD Million)

  • Table India Customer Communication Management (CCM) market, by product, 2015 - 2026 (USD Million)

  • Table India Customer Communication Management (CCM) market, by application, 2015 - 2026 (USD Million)

  • Table Latin America Customer Communication Management (CCM) market, by country, 2015 - 2026 (USD Million)

  • Table Latin America Customer Communication Management (CCM) market, by type, 2015 - 2026 (USD Million)

  • Table Latin America Customer Communication Management (CCM) market, by product, 2015 - 2026 (USD Million)

  • Table Latin America Customer Communication Management (CCM) market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Brazil Customer Communication Management (CCM) market, by type, 2015 - 2026 (USD Million)

  • Table Brazil Customer Communication Management (CCM) market, by product, 2015 - 2026 (USD Million)

  • Table Brazil Customer Communication Management (CCM) market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Mexico Customer Communication Management (CCM) market, by type, 2015 - 2026 (USD Million)

  • Table Mexico Customer Communication Management (CCM) market, by product, 2015 - 2026 (USD Million)

  • Table Mexico Customer Communication Management (CCM) market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Argentina Customer Communication Management (CCM) market, by type, 2015 - 2026 (USD Million)

  • Table Argentina Customer Communication Management (CCM) market, by product, 2015 - 2026 (USD Million)

  • Table Argentina Customer Communication Management (CCM) market, by application, 2015 - 2026 (USD Million)

  • Table MEA Customer Communication Management (CCM) market, by country, 2015 - 2026 (USD Million)

  • Table MEA Customer Communication Management (CCM) market, by type, 2015 - 2026 (USD Million)

  • Table MEA Customer Communication Management (CCM) market, by product, 2015 - 2026 (USD Million)

  • Table MEA Customer Communication Management (CCM) market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table South Africa Customer Communication Management (CCM) market, by type, 2015 - 2026 (USD Million)

  • Table South Africa Customer Communication Management (CCM) market, by product, 2015 - 2026 (USD Million)

  • Table South Africa Customer Communication Management (CCM) market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Nigeria Customer Communication Management (CCM) market, by type, 2015 - 2026 (USD Million)

  • Table Nigeria Customer Communication Management (CCM) market, by product, 2015 - 2026 (USD Million)

  • Table Nigeria Customer Communication Management (CCM) market, by application, 2015 - 2026 (USD Million)

  • Table Recent Developments & Impact Analysis, by Key Market Participants

  • Table Recent Developments & Impact Analysis, by Key Market Participants

  • Table Company market position analysis

  • Table Company Profiles

  • Table Oracle Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table OpenText Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Quadient Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Ricoh Company Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Kofax, Inc. Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Pitney Bowes Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Doxee Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Dell EMC Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Cincom Systems Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table ISIS Papyrus Europe AG Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Xerox Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Hewlett Packard Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Newgen Software Technologies Limited Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Adobe Systems, Inc. Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Sefas Innovation Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

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