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Call Center Outsourcing Market - Global Professional Analysis and Forecast to 2026

Oct 18, 2019  |  218 PAGES  |  REPORT CODE: CMM216773
  • REPORT SUMMARY
  • TABLE OF CONTENTS
  • INDUSTRY COVERAGE

The worldwide Call Center Outsourcing market was valued at XX.0 Million US$ in 2018 and is projected to reach XX.0 Million US$ by 2026, at a CAGR (Compound Annual Growth Rate) of 8.0% during the forecast period.

This report presents the market size and development trends by detailing the Call Center Outsourcing market revenue, market share and growth rate from 2015-2026, and it gives a thorough analysis by various product types, applications, regions, and main participants. The market conditions (2015-2019), corporate competition pattern, corporate SWOT analysis are elaborated, and other qualitative analyses like market dynamics, market penetration, market business environment analyses, the regional regulatory scenario in the Call Center Outsourcing market will be shown in this report. In short, this report will comprehensively reveal the characteristics of Call Center Outsourcing industry and will help you to build a panoramic view of the industrial development.

Call Center Outsourcing Market, By Type:

  • Voice-based

  • Text-based

  • Social media-based

Call Center Outsourcing Market, By Application:

  • Telecommunication

  • Travel

  • Tech and consumer

  • BFSI

Some of the leading players are as follows:

  • Avaya Inc.

  • Sykes Enterprises Inc.

  • Arvato

  • Atento

  • Genesys

  • West Corporation

  • Alorica

  • Concentrix

  • Convergys (Stream)

  • TeleTech Holdings Inc.

  • Sitel Group

  • Transcom

  • Conduent

  • Teleperformance

Geographically, Major regions are analyzed in details are as follows:

  • North America

  • Europe

  • Asia Pacific

  • Latin America

  • Middle East & Africa

Table of Contents

1 Methodology and Scope

  • 1.1 Market Segmentation & Scope

    • 1.1.1 Technology Type

    • 1.1.2 Product

    • 1.1.3 Application

    • 1.1.4 Regional scope

    • 1.1.5 Estimates and forecast timeline

  • 1.2 Research Methodology

  • 1.3 Information Procurement

    • 1.3.1 Purchased database

    • 1.3.2 Internal database

    • 1.3.3 Secondary sources

    • 1.3.4 Primary research

    • 1.3.5 Details of primary research

  • 1.4 Information or Data Analysis

    • 1.4.1 Data analysis models

  • 1.5 Market Formulation & Validation

  • 1.6 Model Details

    • 1.6.1 Commodity flow analysis

    • 1.6.2 Volume price analysis

  • 1.7 List of Secondary Sources

  • 1.8 List of Abbreviations

2 Executive Summary

  • 2.1 Market Outlook

  • 2.2 Segment Outlook

3 Market Variables, Trends, & Scope

  • 3.1 Market Lineage Outlook

  • 3.1.1 Parent market outlook

    • 3.1.2 Ancillary market outlook

  • 3.2 Market Segmentation

    • 3.2.1 Analysis

  • 3.3 Market Dynamics

    • 3.3.1 Market driver analysis

    • 3.3.2 Market restraint analysis

    • 3.3.3 Industry opportunities

  • 3.4 Penetration & Growth Prospect Mapping

    • 3.4.1 Penetration & growth prospect mapping analysis

  • 3.5 Business Environment Analysis Tools

    • 3.5.1 Porter's five forces analysis

    • 3.5.2 PESTLE analysis

    • 3.5.3 Major deals & strategic alliances analysis

4 Call Center Outsourcing Market: Technology Type Analysis

  • 4.1 Call Center Outsourcing Technology Type Market Share Analysis, 2018 & 2026

  • 4.2 Call Center Outsourcing Technology Type Market: Segment Dashboard

  • 4.3 Market Size & Forecasts and Trend Analyses, 2015 to 2026 for the Technology Type Segment

    • 4.3.1 Voice-based

    • 4.3.2 Text-based

    • 4.3.3 Social media-based

5 Call Center Outsourcing Market: Product Analysis

  • 5.1 Call Center Outsourcing Product Market Share Analysis, 2018 & 2026

  • 5.2 Call Center Outsourcing Product Market: Segment Dashboard

  • 5.3 Market Size & Forecasts and Trend Analyses, 2015 to 2026 for the Product Segment

6 Call Center Outsourcing Market: Application Analysis

  • 6.1 Call Center Outsourcing Application Market Share Analysis, 2018 & 2026

  • 6.2 Call Center Outsourcing Application Market: Segment Dashboard

  • 6.3 Market Size & Forecasts and Trend Analyses, 2015 to 2026 for the Application Segment

    • 6.3.1 Telecommunication

    • 6.3.2 Travel

    • 6.3.3 Tech and consumer

    • 6.3.4 BFSI

7 Call Center Outsourcing Market: Regional Analysis

  • 7.1 Call Center Outsourcing Regional Market Share Analysis, 2018 & 2026

  • 7.2 Call Center Outsourcing Regional Market: Segment Dashboard

  • 7.3 Regional Market Snapshot (Market Size, CAGR, Top Countries)

  • 7.4 List of Players at Regional Level

    • 7.4.1 North America

    • 7.4.2 Europe

    • 7.4.3 Asia Pacific

  • 7.5 SWOT Analysis, by Factor (Political & Legal, Economic and Technological)

    • 7.5.1 North America

    • 7.5.2 Europe

    • 7.5.3 Asia Pacific

    • 7.5.4 Latin America

    • 7.5.5 MEA

  • 7.6 Market Size & Forecasts, and Trend Analysis, 2015 to 2026

    • 7.6.1 North America

    • 7.6.2 Europe

    • 7.6.3 Asia Pacific

    • 7.6.4 Latin America

    • 7.6.5 Middle East & Africa

8 Competitive Analysis

  • 8.1 Recent Developments & Impact Analysis, by Key Market Participants

  • 8.2 Strategic Framework/Competition Categorization (Key innovators, Market leaders, Emerging players)

  • 8.3 Vendor Landscape

    • 8.3.1 Company market position analysis (Geographic presence, service portfolio, strategic initiatives)

9 Company Profiles

  • 9.1 Avaya Inc.

    • 9.1.1 Avaya Inc. Company overview

    • 9.1.2 Financial performance

    • 9.1.3 Product benchmarking

    • 9.1.4 Strategic initiatives

    • 9.1.5 SWOT analysis

  • 9.2 Sykes Enterprises Inc.

    • 9.2.1 Sykes Enterprises Inc. Company overview

    • 9.2.2 Financial performance

    • 9.2.3 Product benchmarking

    • 9.2.4 Strategic initiatives

    • 9.2.5 SWOT analysis

  • 9.3 Arvato

    • 9.3.1 Arvato Company overview

    • 9.3.2 Financial performance

    • 9.3.3 Product benchmarking

    • 9.3.4 Strategic initiatives

    • 9.3.5 SWOT analysis

  • 9.4 Atento

    • 9.4.1 Atento Company overview

    • 9.4.2 Financial performance

    • 9.4.3 Product benchmarking

    • 9.4.4 Strategic initiatives

    • 9.4.5 SWOT analysis

  • 9.5 Genesys

    • 9.5.1 Genesys Company overview

    • 9.5.2 Financial performance

    • 9.5.3 Product benchmarking

    • 9.5.4 Strategic initiatives

    • 9.5.5 SWOT analysis

  • 9.6 West Corporation

    • 9.6.1 West Corporation Company overview

    • 9.6.2 Financial performance

    • 9.6.3 Product benchmarking

    • 9.6.4 Strategic initiatives

    • 9.6.5 SWOT analysis

  • 9.7 Alorica

    • 9.7.1 Alorica Company overview

    • 9.7.2 Financial performance

    • 9.7.3 Product benchmarking

    • 9.7.4 Strategic initiatives

    • 9.7.5 SWOT analysis

  • 9.8 Concentrix

    • 9.8.1 Concentrix Company overview

    • 9.8.2 Financial performance

    • 9.8.3 Product benchmarking

    • 9.8.4 Strategic initiatives

    • 9.8.5 SWOT analysis

  • 9.9 Convergys (Stream)

    • 9.9.1 Convergys (Stream) Company overview

    • 9.9.2 Financial performance

    • 9.9.3 Product benchmarking

    • 9.9.4 Strategic initiatives

    • 9.9.5 SWOT analysis

  • 9.10 TeleTech Holdings Inc.

    • 9.10.1 TeleTech Holdings Inc. Company overview

    • 9.10.2 Financial performance

    • 9.10.3 Product benchmarking

    • 9.10.4 Strategic initiatives

    • 9.10.5 SWOT analysis

  • 9.11 Sitel Group

    • 9.11.1 Sitel Group Company overview

    • 9.11.2 Financial performance

    • 9.11.3 Product benchmarking

    • 9.11.4 Strategic initiatives

    • 9.11.5 SWOT analysis

  • 9.12 Transcom

    • 9.12.1 Transcom Company overview

    • 9.12.2 Financial performance

    • 9.12.3 Product benchmarking

    • 9.12.4 Strategic initiatives

    • 9.12.5 SWOT analysis

  • 9.13 Conduent

    • 9.13.1 Conduent Company overview

    • 9.13.2 Financial performance

    • 9.13.3 Product benchmarking

    • 9.13.4 Strategic initiatives

    • 9.13.5 SWOT analysis

  • 9.14 Teleperformance

    • 9.14.1 Teleperformance Company overview

    • 9.14.2 Financial performance

    • 9.14.3 Product benchmarking

    • 9.14.4 Strategic initiatives

    • 9.14.5 SWOT analysis

 

The List of Tables and Figures (Totals 99 Figures and 146 Tables)

  • Figure Voice-based Call Center Outsourcing market, 2015 - 2026 (USD Million)

  • Figure Text-based Call Center Outsourcing market, 2015 - 2026 (USD Million)

  • Figure Social media-based Call Center Outsourcing market, 2015 - 2026 (USD Million)

  • Figure Telecommunication market, 2015 - 2026 (USD Million)

  • Figure Travel market, 2015 - 2026 (USD Million)

  • Figure Tech and consumer market, 2015 - 2026 (USD Million)

  • Figure BFSI market, 2015 - 2026 (USD Million)

  • Table List of players in North America

  • Table List of players in Europe

  • Table List of players in Asia Pacific

  • Table SWOT analysis

  • Table North America Call Center Outsourcing market, by country, 2015 - 2026 (USD Million)

  • Table North America Call Center Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table North America Call Center Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table North America Call Center Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table U.S. Call Center Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table U.S. Call Center Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table U.S. Call Center Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Canada Call Center Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Canada Call Center Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Canada Call Center Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Europe Call Center Outsourcing market, by country, 2015 - 2026 (USD Million)

  • Table Europe Call Center Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Europe Call Center Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Europe Call Center Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table U.K. Call Center Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table U.K. Call Center Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table U.K. Call Center Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Germany Call Center Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Germany Call Center Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Germany Call Center Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table France Call Center Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table France Call Center Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table France Call Center Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Italy Call Center Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Italy Call Center Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Italy Call Center Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Spain Call Center Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Spain Call Center Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Spain Call Center Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Asia Pacific Call Center Outsourcing market, by country, 2015 - 2026 (USD Million)

  • Table Asia Pacific Call Center Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Asia Pacific Call Center Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Asia Pacific Call Center Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table China Call Center Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table China Call Center Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table China Call Center Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Japan Call Center Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Japan Call Center Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Japan Call Center Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table India Call Center Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table India Call Center Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table India Call Center Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Latin America Call Center Outsourcing market, by country, 2015 - 2026 (USD Million)

  • Table Latin America Call Center Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Latin America Call Center Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Latin America Call Center Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Brazil Call Center Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Brazil Call Center Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Brazil Call Center Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Mexico Call Center Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Mexico Call Center Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Mexico Call Center Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Argentina Call Center Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Argentina Call Center Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Argentina Call Center Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table MEA Call Center Outsourcing market, by country, 2015 - 2026 (USD Million)

  • Table MEA Call Center Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table MEA Call Center Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table MEA Call Center Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table South Africa Call Center Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table South Africa Call Center Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table South Africa Call Center Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Nigeria Call Center Outsourcing market, by type, 2015 - 2026 (USD Million)

  • Table Nigeria Call Center Outsourcing market, by product, 2015 - 2026 (USD Million)

  • Table Nigeria Call Center Outsourcing market, by application, 2015 - 2026 (USD Million)

  • Table Recent Developments & Impact Analysis, by Key Market Participants

  • Table Recent Developments & Impact Analysis, by Key Market Participants

  • Table Company market position analysis

  • Table Company Profiles

  • Table Avaya Inc. Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Sykes Enterprises Inc. Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Arvato Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Atento Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Genesys Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table West Corporation Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Alorica Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Concentrix Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Convergys (Stream) Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table TeleTech Holdings Inc. Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Sitel Group Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Transcom Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Conduent Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Teleperformance Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

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