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Social Customer Relationship Management Market - Global Professional Analysis and Forecast to 2026

Oct 16, 2019  |  200 PAGES  |  REPORT CODE: CMM214073
  • REPORT SUMMARY
  • TABLE OF CONTENTS
  • INDUSTRY COVERAGE

The worldwide Social Customer Relationship Management market was valued at XX.0 Million US$ in 2018 and is projected to reach XX.0 Million US$ by 2026, at a CAGR (Compound Annual Growth Rate) of 7.5% during the forecast period.

This report presents the market size and development trends by detailing the Social Customer Relationship Management market revenue, market share and growth rate from 2015-2026, and it gives a thorough analysis by various product types, applications, regions, and main participants. The market conditions (2015-2019), corporate competition pattern, corporate SWOT analysis are elaborated, and other qualitative analyses like market dynamics, market penetration, market business environment analyses, the regional regulatory scenario in the Social Customer Relationship Management market will be shown in this report. In short, this report will comprehensively reveal the characteristics of Social Customer Relationship Management industry and will help you to build a panoramic view of the industrial development.

Social Customer Relationship Management Market, By Type:

  • Customer Service and Support

  • Marketing

  • Sales

  • Others

Social Customer Relationship Management Market, By Application:

  • Government

  • Transportation

  • Banking

  • Consumer Goods

  • Manufacturing

  • IT

  • Others

Some of the leading players are as follows:

  • Pegasystems

  • Microsoft

  • Sugarcrm

  • Lithium

  • Oracle

  • IBM

  • Netsuite

  • Sap

  • Salesforce

  • Jive Software

Geographically, Major regions are analyzed in details are as follows:

  • North America

  • Europe

  • Asia Pacific

  • Latin America

  • Middle East & Africa

Table of Contents

1 Methodology and Scope

  • 1.1 Market Segmentation & Scope

    • 1.1.1 Technology Type

    • 1.1.2 Product

    • 1.1.3 Application

    • 1.1.4 Regional scope

    • 1.1.5 Estimates and forecast timeline

  • 1.2 Research Methodology

  • 1.3 Information Procurement

    • 1.3.1 Purchased database

    • 1.3.2 Internal database

    • 1.3.3 Secondary sources

    • 1.3.4 Primary research

    • 1.3.5 Details of primary research

  • 1.4 Information or Data Analysis

    • 1.4.1 Data analysis models

  • 1.5 Market Formulation & Validation

  • 1.6 Model Details

    • 1.6.1 Commodity flow analysis

    • 1.6.2 Volume price analysis

  • 1.7 List of Secondary Sources

  • 1.8 List of Abbreviations

2 Executive Summary

  • 2.1 Market Outlook

  • 2.2 Segment Outlook

3 Market Variables, Trends, & Scope

  • 3.1 Market Lineage Outlook

  • 3.1.1 Parent market outlook

    • 3.1.2 Ancillary market outlook

  • 3.2 Market Segmentation

    • 3.2.1 Analysis

  • 3.3 Market Dynamics

    • 3.3.1 Market driver analysis

    • 3.3.2 Market restraint analysis

    • 3.3.3 Industry opportunities

  • 3.4 Penetration & Growth Prospect Mapping

    • 3.4.1 Penetration & growth prospect mapping analysis

  • 3.5 Business Environment Analysis Tools

    • 3.5.1 Porter's five forces analysis

    • 3.5.2 PESTLE analysis

    • 3.5.3 Major deals & strategic alliances analysis

4 Social Customer Relationship Management Market: Technology Type Analysis

  • 4.1 Social Customer Relationship Management Technology Type Market Share Analysis, 2018 & 2026

  • 4.2 Social Customer Relationship Management Technology Type Market: Segment Dashboard

  • 4.3 Market Size & Forecasts and Trend Analyses, 2015 to 2026 for the Technology Type Segment

    • 4.3.1 Customer Service and Support

    • 4.3.2 Marketing

    • 4.3.3 Sales

    • 4.3.4 Others

5 Social Customer Relationship Management Market: Product Analysis

  • 5.1 Social Customer Relationship Management Product Market Share Analysis, 2018 & 2026

  • 5.2 Social Customer Relationship Management Product Market: Segment Dashboard

  • 5.3 Market Size & Forecasts and Trend Analyses, 2015 to 2026 for the Product Segment

6 Social Customer Relationship Management Market: Application Analysis

  • 6.1 Social Customer Relationship Management Application Market Share Analysis, 2018 & 2026

  • 6.2 Social Customer Relationship Management Application Market: Segment Dashboard

  • 6.3 Market Size & Forecasts and Trend Analyses, 2015 to 2026 for the Application Segment

    • 6.3.1 Government

    • 6.3.2 Transportation

    • 6.3.3 Banking

    • 6.3.4 Consumer Goods

    • 6.3.5 Manufacturing

    • 6.3.6 IT

    • 6.3.7 Others

7 Social Customer Relationship Management Market: Regional Analysis

  • 7.1 Social Customer Relationship Management Regional Market Share Analysis, 2018 & 2026

  • 7.2 Social Customer Relationship Management Regional Market: Segment Dashboard

  • 7.3 Regional Market Snapshot (Market Size, CAGR, Top Countries)

  • 7.4 List of Players at Regional Level

    • 7.4.1 North America

    • 7.4.2 Europe

    • 7.4.3 Asia Pacific

  • 7.5 SWOT Analysis, by Factor (Political & Legal, Economic and Technological)

    • 7.5.1 North America

    • 7.5.2 Europe

    • 7.5.3 Asia Pacific

    • 7.5.4 Latin America

    • 7.5.5 MEA

  • 7.6 Market Size & Forecasts, and Trend Analysis, 2015 to 2026

    • 7.6.1 North America

    • 7.6.2 Europe

    • 7.6.3 Asia Pacific

    • 7.6.4 Latin America

    • 7.6.5 Middle East & Africa

8 Competitive Analysis

  • 8.1 Recent Developments & Impact Analysis, by Key Market Participants

  • 8.2 Strategic Framework/Competition Categorization (Key innovators, Market leaders, Emerging players)

  • 8.3 Vendor Landscape

    • 8.3.1 Company market position analysis (Geographic presence, service portfolio, strategic initiatives)

9 Company Profiles

  • 9.1 Pegasystems

    • 9.1.1 Pegasystems Company overview

    • 9.1.2 Financial performance

    • 9.1.3 Product benchmarking

    • 9.1.4 Strategic initiatives

    • 9.1.5 SWOT analysis

  • 9.2 Microsoft

    • 9.2.1 Microsoft Company overview

    • 9.2.2 Financial performance

    • 9.2.3 Product benchmarking

    • 9.2.4 Strategic initiatives

    • 9.2.5 SWOT analysis

  • 9.3 Sugarcrm

    • 9.3.1 Sugarcrm Company overview

    • 9.3.2 Financial performance

    • 9.3.3 Product benchmarking

    • 9.3.4 Strategic initiatives

    • 9.3.5 SWOT analysis

  • 9.4 Lithium

    • 9.4.1 Lithium Company overview

    • 9.4.2 Financial performance

    • 9.4.3 Product benchmarking

    • 9.4.4 Strategic initiatives

    • 9.4.5 SWOT analysis

  • 9.5 Oracle

    • 9.5.1 Oracle Company overview

    • 9.5.2 Financial performance

    • 9.5.3 Product benchmarking

    • 9.5.4 Strategic initiatives

    • 9.5.5 SWOT analysis

  • 9.6 IBM

    • 9.6.1 IBM Company overview

    • 9.6.2 Financial performance

    • 9.6.3 Product benchmarking

    • 9.6.4 Strategic initiatives

    • 9.6.5 SWOT analysis

  • 9.7 Netsuite

    • 9.7.1 Netsuite Company overview

    • 9.7.2 Financial performance

    • 9.7.3 Product benchmarking

    • 9.7.4 Strategic initiatives

    • 9.7.5 SWOT analysis

  • 9.8 Sap

    • 9.8.1 Sap Company overview

    • 9.8.2 Financial performance

    • 9.8.3 Product benchmarking

    • 9.8.4 Strategic initiatives

    • 9.8.5 SWOT analysis

  • 9.9 Salesforce

    • 9.9.1 Salesforce Company overview

    • 9.9.2 Financial performance

    • 9.9.3 Product benchmarking

    • 9.9.4 Strategic initiatives

    • 9.9.5 SWOT analysis

  • 9.10 Jive Software

    • 9.10.1 Jive Software Company overview

    • 9.10.2 Financial performance

    • 9.10.3 Product benchmarking

    • 9.10.4 Strategic initiatives

    • 9.10.5 SWOT analysis

 

The List of Tables and Figures (Totals 85 Figures and 144 Tables)

  • Figure Customer Service and Support Social Customer Relationship Management market, 2015 - 2026 (USD Million)

  • Figure Marketing Social Customer Relationship Management market, 2015 - 2026 (USD Million)

  • Figure Sales Social Customer Relationship Management market, 2015 - 2026 (USD Million)

  • Figure Others Social Customer Relationship Management market, 2015 - 2026 (USD Million)

  • Figure Government market, 2015 - 2026 (USD Million)

  • Figure Transportation market, 2015 - 2026 (USD Million)

  • Figure Banking market, 2015 - 2026 (USD Million)

  • Figure Consumer Goods market, 2015 - 2026 (USD Million)

  • Figure Manufacturing market, 2015 - 2026 (USD Million)

  • Figure IT market, 2015 - 2026 (USD Million)

  • Figure Others market, 2015 - 2026 (USD Million)

  • Table List of players in North America

  • Table List of players in Europe

  • Table List of players in Asia Pacific

  • Table SWOT analysis

  • Table North America Social Customer Relationship Management market, by country, 2015 - 2026 (USD Million)

  • Table North America Social Customer Relationship Management market, by type, 2015 - 2026 (USD Million)

  • Table North America Social Customer Relationship Management market, by product, 2015 - 2026 (USD Million)

  • Table North America Social Customer Relationship Management market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table U.S. Social Customer Relationship Management market, by type, 2015 - 2026 (USD Million)

  • Table U.S. Social Customer Relationship Management market, by product, 2015 - 2026 (USD Million)

  • Table U.S. Social Customer Relationship Management market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Canada Social Customer Relationship Management market, by type, 2015 - 2026 (USD Million)

  • Table Canada Social Customer Relationship Management market, by product, 2015 - 2026 (USD Million)

  • Table Canada Social Customer Relationship Management market, by application, 2015 - 2026 (USD Million)

  • Table Europe Social Customer Relationship Management market, by country, 2015 - 2026 (USD Million)

  • Table Europe Social Customer Relationship Management market, by type, 2015 - 2026 (USD Million)

  • Table Europe Social Customer Relationship Management market, by product, 2015 - 2026 (USD Million)

  • Table Europe Social Customer Relationship Management market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table U.K. Social Customer Relationship Management market, by type, 2015 - 2026 (USD Million)

  • Table U.K. Social Customer Relationship Management market, by product, 2015 - 2026 (USD Million)

  • Table U.K. Social Customer Relationship Management market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Germany Social Customer Relationship Management market, by type, 2015 - 2026 (USD Million)

  • Table Germany Social Customer Relationship Management market, by product, 2015 - 2026 (USD Million)

  • Table Germany Social Customer Relationship Management market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table France Social Customer Relationship Management market, by type, 2015 - 2026 (USD Million)

  • Table France Social Customer Relationship Management market, by product, 2015 - 2026 (USD Million)

  • Table France Social Customer Relationship Management market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Italy Social Customer Relationship Management market, by type, 2015 - 2026 (USD Million)

  • Table Italy Social Customer Relationship Management market, by product, 2015 - 2026 (USD Million)

  • Table Italy Social Customer Relationship Management market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Spain Social Customer Relationship Management market, by type, 2015 - 2026 (USD Million)

  • Table Spain Social Customer Relationship Management market, by product, 2015 - 2026 (USD Million)

  • Table Spain Social Customer Relationship Management market, by application, 2015 - 2026 (USD Million)

  • Table Asia Pacific Social Customer Relationship Management market, by country, 2015 - 2026 (USD Million)

  • Table Asia Pacific Social Customer Relationship Management market, by type, 2015 - 2026 (USD Million)

  • Table Asia Pacific Social Customer Relationship Management market, by product, 2015 - 2026 (USD Million)

  • Table Asia Pacific Social Customer Relationship Management market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table China Social Customer Relationship Management market, by type, 2015 - 2026 (USD Million)

  • Table China Social Customer Relationship Management market, by product, 2015 - 2026 (USD Million)

  • Table China Social Customer Relationship Management market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Japan Social Customer Relationship Management market, by type, 2015 - 2026 (USD Million)

  • Table Japan Social Customer Relationship Management market, by product, 2015 - 2026 (USD Million)

  • Table Japan Social Customer Relationship Management market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table India Social Customer Relationship Management market, by type, 2015 - 2026 (USD Million)

  • Table India Social Customer Relationship Management market, by product, 2015 - 2026 (USD Million)

  • Table India Social Customer Relationship Management market, by application, 2015 - 2026 (USD Million)

  • Table Latin America Social Customer Relationship Management market, by country, 2015 - 2026 (USD Million)

  • Table Latin America Social Customer Relationship Management market, by type, 2015 - 2026 (USD Million)

  • Table Latin America Social Customer Relationship Management market, by product, 2015 - 2026 (USD Million)

  • Table Latin America Social Customer Relationship Management market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Brazil Social Customer Relationship Management market, by type, 2015 - 2026 (USD Million)

  • Table Brazil Social Customer Relationship Management market, by product, 2015 - 2026 (USD Million)

  • Table Brazil Social Customer Relationship Management market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Mexico Social Customer Relationship Management market, by type, 2015 - 2026 (USD Million)

  • Table Mexico Social Customer Relationship Management market, by product, 2015 - 2026 (USD Million)

  • Table Mexico Social Customer Relationship Management market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Argentina Social Customer Relationship Management market, by type, 2015 - 2026 (USD Million)

  • Table Argentina Social Customer Relationship Management market, by product, 2015 - 2026 (USD Million)

  • Table Argentina Social Customer Relationship Management market, by application, 2015 - 2026 (USD Million)

  • Table MEA Social Customer Relationship Management market, by country, 2015 - 2026 (USD Million)

  • Table MEA Social Customer Relationship Management market, by type, 2015 - 2026 (USD Million)

  • Table MEA Social Customer Relationship Management market, by product, 2015 - 2026 (USD Million)

  • Table MEA Social Customer Relationship Management market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table South Africa Social Customer Relationship Management market, by type, 2015 - 2026 (USD Million)

  • Table South Africa Social Customer Relationship Management market, by product, 2015 - 2026 (USD Million)

  • Table South Africa Social Customer Relationship Management market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Nigeria Social Customer Relationship Management market, by type, 2015 - 2026 (USD Million)

  • Table Nigeria Social Customer Relationship Management market, by product, 2015 - 2026 (USD Million)

  • Table Nigeria Social Customer Relationship Management market, by application, 2015 - 2026 (USD Million)

  • Table Recent Developments & Impact Analysis, by Key Market Participants

  • Table Recent Developments & Impact Analysis, by Key Market Participants

  • Table Company market position analysis

  • Table Company Profiles

  • Table Pegasystems Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Microsoft Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Sugarcrm Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Lithium Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Oracle Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table IBM Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Netsuite Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Sap Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Salesforce Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Jive Software Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

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