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BPO Market - Global Professional Analysis and Forecast to 2026

Oct 16, 2019  |  176 PAGES  |  REPORT CODE: CMM212821
  • REPORT SUMMARY
  • TABLE OF CONTENTS
  • INDUSTRY COVERAGE

The worldwide BPO market was valued at XX.0 Million US$ in 2018 and is projected to reach XX.0 Million US$ by 2026, at a CAGR (Compound Annual Growth Rate) of 6.9% during the forecast period.

This report presents the market size and development trends by detailing the BPO market revenue, market share and growth rate from 2015-2026, and it gives a thorough analysis by various product types, applications, regions, and main participants. The market conditions (2015-2019), corporate competition pattern, corporate SWOT analysis are elaborated, and other qualitative analyses like market dynamics, market penetration, market business environment analyses, the regional regulatory scenario in the BPO market will be shown in this report. In short, this report will comprehensively reveal the characteristics of BPO industry and will help you to build a panoramic view of the industrial development.

BPO Market, By Type:

  • Finance & Accounting

  • Human Resources

  • Knowledge Process Outsourcing

  • Procurement & Supply Chain

  • Customer Services

  • Others

BPO Market, By Application:

  • Banking, Financial Services, and Insurance (BFSI)

  • Healthcare

  • Manufacturing

  • IT & Telecommunication

  • Retail

  • Others

Some of the leading players are as follows:

  • Aditya Birla Nuvo Ltd.

  • Xerox Corp.

  • Tata Consultancy Services Ltd.

  • Aegis Ltd.

  • EXLService Holdings Inc.

  • Genpact Ltd.

  • NCO Financial Systems Inc.

  • Infosys Ltd.

  • IBM Corp.

  • WNS (Holdings) Ltd.

  • Cognizant Technology Solutions Corp.

  • Wipro Ltd.

  • Convergys Corp.

  • Firstsource Solutions Ltd.

  • Aon plc

  • HCL Technologies Ltd.

  • Accenture

  • Intelenet Global Services

  • Capgemini S.A.

  • 3i Infotech Ltd.

  • Hewlett-Packard Co.

Geographically, Major regions are analyzed in details are as follows:

  • North America

  • Europe

  • Asia Pacific

  • Latin America

  • Middle East & Africa

Table of Contents

1 Methodology and Scope

  • 1.1 Market Segmentation & Scope

    • 1.1.1 Technology Type

    • 1.1.2 Product

    • 1.1.3 Application

    • 1.1.4 Regional scope

    • 1.1.5 Estimates and forecast timeline

  • 1.2 Research Methodology

  • 1.3 Information Procurement

    • 1.3.1 Purchased database

    • 1.3.2 Internal database

    • 1.3.3 Secondary sources

    • 1.3.4 Primary research

    • 1.3.5 Details of primary research

  • 1.4 Information or Data Analysis

    • 1.4.1 Data analysis models

  • 1.5 Market Formulation & Validation

  • 1.6 Model Details

    • 1.6.1 Commodity flow analysis

    • 1.6.2 Volume price analysis

  • 1.7 List of Secondary Sources

  • 1.8 List of Abbreviations

2 Executive Summary

  • 2.1 Market Outlook

  • 2.2 Segment Outlook

3 Market Variables, Trends, & Scope

  • 3.1 Market Lineage Outlook

  • 3.1.1 Parent market outlook

    • 3.1.2 Ancillary market outlook

  • 3.2 Market Segmentation

    • 3.2.1 Analysis

  • 3.3 Market Dynamics

    • 3.3.1 Market driver analysis

    • 3.3.2 Market restraint analysis

    • 3.3.3 Industry opportunities

  • 3.4 Penetration & Growth Prospect Mapping

    • 3.4.1 Penetration & growth prospect mapping analysis

  • 3.5 Business Environment Analysis Tools

    • 3.5.1 Porter's five forces analysis

    • 3.5.2 PESTLE analysis

    • 3.5.3 Major deals & strategic alliances analysis

4 BPO Market: Technology Type Analysis

  • 4.1 BPO Technology Type Market Share Analysis, 2018 & 2026

  • 4.2 BPO Technology Type Market: Segment Dashboard

  • 4.3 Market Size & Forecasts and Trend Analyses, 2015 to 2026 for the Technology Type Segment

    • 4.3.1 Finance & Accounting

    • 4.3.2 Human Resources

    • 4.3.3 Knowledge Process Outsourcing

    • 4.3.4 Procurement & Supply Chain

    • 4.3.5 Customer Services

    • 4.3.6 Others

5 BPO Market: Product Analysis

  • 5.1 BPO Product Market Share Analysis, 2018 & 2026

  • 5.2 BPO Product Market: Segment Dashboard

  • 5.3 Market Size & Forecasts and Trend Analyses, 2015 to 2026 for the Product Segment

6 BPO Market: Application Analysis

  • 6.1 BPO Application Market Share Analysis, 2018 & 2026

  • 6.2 BPO Application Market: Segment Dashboard

  • 6.3 Market Size & Forecasts and Trend Analyses, 2015 to 2026 for the Application Segment

    • 6.3.1 Banking, Financial Services, and Insurance (BFSI)

    • 6.3.2 Healthcare

    • 6.3.3 Manufacturing

    • 6.3.4 IT & Telecommunication

    • 6.3.5 Retail

    • 6.3.6 Others

7 BPO Market: Regional Analysis

  • 7.1 BPO Regional Market Share Analysis, 2018 & 2026

  • 7.2 BPO Regional Market: Segment Dashboard

  • 7.3 Regional Market Snapshot (Market Size, CAGR, Top Countries)

  • 7.4 List of Players at Regional Level

    • 7.4.1 North America

    • 7.4.2 Europe

    • 7.4.3 Asia Pacific

  • 7.5 SWOT Analysis, by Factor (Political & Legal, Economic and Technological)

    • 7.5.1 North America

    • 7.5.2 Europe

    • 7.5.3 Asia Pacific

    • 7.5.4 Latin America

    • 7.5.5 MEA

  • 7.6 Market Size & Forecasts, and Trend Analysis, 2015 to 2026

    • 7.6.1 North America

    • 7.6.2 Europe

    • 7.6.3 Asia Pacific

    • 7.6.4 Latin America

    • 7.6.5 Middle East & Africa

8 Competitive Analysis

  • 8.1 Recent Developments & Impact Analysis, by Key Market Participants

  • 8.2 Strategic Framework/Competition Categorization (Key innovators, Market leaders, Emerging players)

  • 8.3 Vendor Landscape

    • 8.3.1 Company market position analysis (Geographic presence, service portfolio, strategic initiatives)

9 Company Profiles

  • 9.1 Aditya Birla Nuvo Ltd.

    • 9.1.1 Aditya Birla Nuvo Ltd. Company overview

    • 9.1.2 Financial performance

    • 9.1.3 Product benchmarking

    • 9.1.4 Strategic initiatives

    • 9.1.5 SWOT analysis

  • 9.2 Xerox Corp.

    • 9.2.1 Xerox Corp. Company overview

    • 9.2.2 Financial performance

    • 9.2.3 Product benchmarking

    • 9.2.4 Strategic initiatives

    • 9.2.5 SWOT analysis

  • 9.3 Tata Consultancy Services Ltd.

    • 9.3.1 Tata Consultancy Services Ltd. Company overview

    • 9.3.2 Financial performance

    • 9.3.3 Product benchmarking

    • 9.3.4 Strategic initiatives

    • 9.3.5 SWOT analysis

  • 9.4 Aegis Ltd.

    • 9.4.1 Aegis Ltd. Company overview

    • 9.4.2 Financial performance

    • 9.4.3 Product benchmarking

    • 9.4.4 Strategic initiatives

    • 9.4.5 SWOT analysis

  • 9.5 EXLService Holdings Inc.

    • 9.5.1 EXLService Holdings Inc. Company overview

    • 9.5.2 Financial performance

    • 9.5.3 Product benchmarking

    • 9.5.4 Strategic initiatives

    • 9.5.5 SWOT analysis

  • 9.6 Genpact Ltd.

    • 9.6.1 Genpact Ltd. Company overview

    • 9.6.2 Financial performance

    • 9.6.3 Product benchmarking

    • 9.6.4 Strategic initiatives

    • 9.6.5 SWOT analysis

  • 9.7 NCO Financial Systems Inc.

    • 9.7.1 NCO Financial Systems Inc. Company overview

    • 9.7.2 Financial performance

    • 9.7.3 Product benchmarking

    • 9.7.4 Strategic initiatives

    • 9.7.5 SWOT analysis

  • 9.8 Infosys Ltd.

    • 9.8.1 Infosys Ltd. Company overview

    • 9.8.2 Financial performance

    • 9.8.3 Product benchmarking

    • 9.8.4 Strategic initiatives

    • 9.8.5 SWOT analysis

  • 9.9 IBM Corp.

    • 9.9.1 IBM Corp. Company overview

    • 9.9.2 Financial performance

    • 9.9.3 Product benchmarking

    • 9.9.4 Strategic initiatives

    • 9.9.5 SWOT analysis

  • 9.10 WNS (Holdings) Ltd.

    • 9.10.1 WNS (Holdings) Ltd. Company overview

    • 9.10.2 Financial performance

    • 9.10.3 Product benchmarking

    • 9.10.4 Strategic initiatives

    • 9.10.5 SWOT analysis

  • 9.11 Cognizant Technology Solutions Corp.

    • 9.11.1 Cognizant Technology Solutions Corp. Company overview

    • 9.11.2 Financial performance

    • 9.11.3 Product benchmarking

    • 9.11.4 Strategic initiatives

    • 9.11.5 SWOT analysis

  • 9.12 Wipro Ltd.

    • 9.12.1 Wipro Ltd. Company overview

    • 9.12.2 Financial performance

    • 9.12.3 Product benchmarking

    • 9.12.4 Strategic initiatives

    • 9.12.5 SWOT analysis

  • 9.13 Convergys Corp.

    • 9.13.1 Convergys Corp. Company overview

    • 9.13.2 Financial performance

    • 9.13.3 Product benchmarking

    • 9.13.4 Strategic initiatives

    • 9.13.5 SWOT analysis

  • 9.14 Firstsource Solutions Ltd.

    • 9.14.1 Firstsource Solutions Ltd. Company overview

    • 9.14.2 Financial performance

    • 9.14.3 Product benchmarking

    • 9.14.4 Strategic initiatives

    • 9.14.5 SWOT analysis

  • 9.15 Aon plc

    • 9.15.1 Aon plc Company overview

    • 9.15.2 Financial performance

    • 9.15.3 Product benchmarking

    • 9.15.4 Strategic initiatives

    • 9.15.5 SWOT analysis

  • 9.16 HCL Technologies Ltd.

    • 9.16.1 HCL Technologies Ltd. Company overview

    • 9.16.2 Financial performance

    • 9.16.3 Product benchmarking

    • 9.16.4 Strategic initiatives

    • 9.16.5 SWOT analysis

  • 9.17 Accenture

    • 9.17.1 Accenture Company overview

    • 9.17.2 Financial performance

    • 9.17.3 Product benchmarking

    • 9.17.4 Strategic initiatives

    • 9.17.5 SWOT analysis

  • 9.18 Intelenet Global Services

    • 9.18.1 Intelenet Global Services Company overview

    • 9.18.2 Financial performance

    • 9.18.3 Product benchmarking

    • 9.18.4 Strategic initiatives

    • 9.18.5 SWOT analysis

  • 9.19 Capgemini S.A.

    • 9.19.1 Capgemini S.A. Company overview

    • 9.19.2 Financial performance

    • 9.19.3 Product benchmarking

    • 9.19.4 Strategic initiatives

    • 9.19.5 SWOT analysis

  • 9.20 3i Infotech Ltd.

    • 9.20.1 3i Infotech Ltd. Company overview

    • 9.20.2 Financial performance

    • 9.20.3 Product benchmarking

    • 9.20.4 Strategic initiatives

    • 9.20.5 SWOT analysis

  • 9.21 Hewlett-Packard Co.

    • 9.21.1 Hewlett-Packard Co. Company overview

    • 9.21.2 Financial performance

    • 9.21.3 Product benchmarking

    • 9.21.4 Strategic initiatives

    • 9.21.5 SWOT analysis

 

The List of Tables and Figures (Totals 80 Figures and 137 Tables)

  • Figure Finance & Accounting BPO market, 2015 - 2026 (USD Million)

  • Figure Human Resources BPO market, 2015 - 2026 (USD Million)

  • Figure Knowledge Process Outsourcing BPO market, 2015 - 2026 (USD Million)

  • Figure Procurement & Supply Chain BPO market, 2015 - 2026 (USD Million)

  • Figure Customer Services BPO market, 2015 - 2026 (USD Million)

  • Figure Others BPO market, 2015 - 2026 (USD Million)

  • Figure Banking, Financial Services, and Insurance (BFSI) market, 2015 - 2026 (USD Million)

  • Figure Healthcare market, 2015 - 2026 (USD Million)

  • Figure Manufacturing market, 2015 - 2026 (USD Million)

  • Figure IT & Telecommunication market, 2015 - 2026 (USD Million)

  • Figure Retail market, 2015 - 2026 (USD Million)

  • Figure Others market, 2015 - 2026 (USD Million)

  • Table List of players in North America

  • Table List of players in Europe

  • Table List of players in Asia Pacific

  • Table SWOT analysis

  • Table North America BPO market, by country, 2015 - 2026 (USD Million)

  • Table North America BPO market, by type, 2015 - 2026 (USD Million)

  • Table North America BPO market, by product, 2015 - 2026 (USD Million)

  • Table North America BPO market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table U.S. BPO market, by type, 2015 - 2026 (USD Million)

  • Table U.S. BPO market, by product, 2015 - 2026 (USD Million)

  • Table U.S. BPO market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Canada BPO market, by type, 2015 - 2026 (USD Million)

  • Table Canada BPO market, by product, 2015 - 2026 (USD Million)

  • Table Canada BPO market, by application, 2015 - 2026 (USD Million)

  • Table Europe BPO market, by country, 2015 - 2026 (USD Million)

  • Table Europe BPO market, by type, 2015 - 2026 (USD Million)

  • Table Europe BPO market, by product, 2015 - 2026 (USD Million)

  • Table Europe BPO market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table U.K. BPO market, by type, 2015 - 2026 (USD Million)

  • Table U.K. BPO market, by product, 2015 - 2026 (USD Million)

  • Table U.K. BPO market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Germany BPO market, by type, 2015 - 2026 (USD Million)

  • Table Germany BPO market, by product, 2015 - 2026 (USD Million)

  • Table Germany BPO market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table France BPO market, by type, 2015 - 2026 (USD Million)

  • Table France BPO market, by product, 2015 - 2026 (USD Million)

  • Table France BPO market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Italy BPO market, by type, 2015 - 2026 (USD Million)

  • Table Italy BPO market, by product, 2015 - 2026 (USD Million)

  • Table Italy BPO market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Spain BPO market, by type, 2015 - 2026 (USD Million)

  • Table Spain BPO market, by product, 2015 - 2026 (USD Million)

  • Table Spain BPO market, by application, 2015 - 2026 (USD Million)

  • Table Asia Pacific BPO market, by country, 2015 - 2026 (USD Million)

  • Table Asia Pacific BPO market, by type, 2015 - 2026 (USD Million)

  • Table Asia Pacific BPO market, by product, 2015 - 2026 (USD Million)

  • Table Asia Pacific BPO market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table China BPO market, by type, 2015 - 2026 (USD Million)

  • Table China BPO market, by product, 2015 - 2026 (USD Million)

  • Table China BPO market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Japan BPO market, by type, 2015 - 2026 (USD Million)

  • Table Japan BPO market, by product, 2015 - 2026 (USD Million)

  • Table Japan BPO market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table India BPO market, by type, 2015 - 2026 (USD Million)

  • Table India BPO market, by product, 2015 - 2026 (USD Million)

  • Table India BPO market, by application, 2015 - 2026 (USD Million)

  • Table Latin America BPO market, by country, 2015 - 2026 (USD Million)

  • Table Latin America BPO market, by type, 2015 - 2026 (USD Million)

  • Table Latin America BPO market, by product, 2015 - 2026 (USD Million)

  • Table Latin America BPO market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Brazil BPO market, by type, 2015 - 2026 (USD Million)

  • Table Brazil BPO market, by product, 2015 - 2026 (USD Million)

  • Table Brazil BPO market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Mexico BPO market, by type, 2015 - 2026 (USD Million)

  • Table Mexico BPO market, by product, 2015 - 2026 (USD Million)

  • Table Mexico BPO market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Argentina BPO market, by type, 2015 - 2026 (USD Million)

  • Table Argentina BPO market, by product, 2015 - 2026 (USD Million)

  • Table Argentina BPO market, by application, 2015 - 2026 (USD Million)

  • Table MEA BPO market, by country, 2015 - 2026 (USD Million)

  • Table MEA BPO market, by type, 2015 - 2026 (USD Million)

  • Table MEA BPO market, by product, 2015 - 2026 (USD Million)

  • Table MEA BPO market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table South Africa BPO market, by type, 2015 - 2026 (USD Million)

  • Table South Africa BPO market, by product, 2015 - 2026 (USD Million)

  • Table South Africa BPO market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Nigeria BPO market, by type, 2015 - 2026 (USD Million)

  • Table Nigeria BPO market, by product, 2015 - 2026 (USD Million)

  • Table Nigeria BPO market, by application, 2015 - 2026 (USD Million)

  • Table Recent Developments & Impact Analysis, by Key Market Participants

  • Table Recent Developments & Impact Analysis, by Key Market Participants

  • Table Company market position analysis

  • Table Company Profiles

  • Table Aditya Birla Nuvo Ltd. Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Xerox Corp. Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Tata Consultancy Services Ltd. Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Aegis Ltd. Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table EXLService Holdings Inc. Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Genpact Ltd. Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table NCO Financial Systems Inc. Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Infosys Ltd. Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table IBM Corp. Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table WNS (Holdings) Ltd. Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Cognizant Technology Solutions Corp. Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Wipro Ltd. Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Convergys Corp. Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Firstsource Solutions Ltd. Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Aon plc Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table HCL Technologies Ltd. Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Accenture Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Intelenet Global Services Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Capgemini S.A. Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table 3i Infotech Ltd. Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Hewlett-Packard Co. Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

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