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Call Center Market - Global Professional Analysis and Forecast to 2026

Oct 11, 2019  |  156 PAGES  |  REPORT CODE: CMM205555
  • REPORT SUMMARY
  • TABLE OF CONTENTS
  • INDUSTRY COVERAGE

The worldwide Call Center market was valued at XX.0 Million US$ in 2018 and is projected to reach XX.0 Million US$ by 2026, at a CAGR (Compound Annual Growth Rate) of 3.1% during the forecast period.

This report presents the market size and development trends by detailing the Call Center market revenue, market share and growth rate from 2015-2026, and it gives a thorough analysis by various product types, applications, regions, and main participants. The market conditions (2015-2019), corporate competition pattern, corporate SWOT analysis are elaborated, and other qualitative analyses like market dynamics, market penetration, market business environment analyses, the regional regulatory scenario in the Call Center market will be shown in this report. In short, this report will comprehensively reveal the characteristics of Call Center industry and will help you to build a panoramic view of the industrial development.

Call Center Market, By Type:

  • Out-sourced Call Centers

  • In-house Call Centers

Call Center Market, By Application:

  • Mass Market Center

  • B2B Center

  • Universal Center

Some of the leading players are as follows:

  • Genpact

  • Tata Consultancy Services

  • ATOS

  • Sykes Enterprises

  • Convergys Corp

  • Enter Call Center

  • BT Communications (Ireland)

  • West Corporation

  • IBEX Global

  • Sitel

  • Plusoft Informatica

  • EXL Service Holdings

  • Teleperformance

  • IBM Global Process Services

  • HCL BPO Services NI

  • Alliance Data System

  • Capita Customer Management

Geographically, Major regions are analyzed in details are as follows:

  • North America

  • Europe

  • Asia Pacific

  • Latin America

  • Middle East & Africa

Table of Contents

1 Methodology and Scope

  • 1.1 Market Segmentation & Scope

    • 1.1.1 Technology Type

    • 1.1.2 Product

    • 1.1.3 Application

    • 1.1.4 Regional scope

    • 1.1.5 Estimates and forecast timeline

  • 1.2 Research Methodology

  • 1.3 Information Procurement

    • 1.3.1 Purchased database

    • 1.3.2 Internal database

    • 1.3.3 Secondary sources

    • 1.3.4 Primary research

    • 1.3.5 Details of primary research

  • 1.4 Information or Data Analysis

    • 1.4.1 Data analysis models

  • 1.5 Market Formulation & Validation

  • 1.6 Model Details

    • 1.6.1 Commodity flow analysis

    • 1.6.2 Volume price analysis

  • 1.7 List of Secondary Sources

  • 1.8 List of Abbreviations

2 Executive Summary

  • 2.1 Market Outlook

  • 2.2 Segment Outlook

3 Market Variables, Trends, & Scope

  • 3.1 Market Lineage Outlook

  • 3.1.1 Parent market outlook

    • 3.1.2 Ancillary market outlook

  • 3.2 Market Segmentation

    • 3.2.1 Analysis

  • 3.3 Market Dynamics

    • 3.3.1 Market driver analysis

    • 3.3.2 Market restraint analysis

    • 3.3.3 Industry opportunities

  • 3.4 Penetration & Growth Prospect Mapping

    • 3.4.1 Penetration & growth prospect mapping analysis

  • 3.5 Business Environment Analysis Tools

    • 3.5.1 Porter's five forces analysis

    • 3.5.2 PESTLE analysis

    • 3.5.3 Major deals & strategic alliances analysis

4 Call Center Market: Technology Type Analysis

  • 4.1 Call Center Technology Type Market Share Analysis, 2018 & 2026

  • 4.2 Call Center Technology Type Market: Segment Dashboard

  • 4.3 Market Size & Forecasts and Trend Analyses, 2015 to 2026 for the Technology Type Segment

    • 4.3.1 Out-sourced Call Centers

    • 4.3.2 In-house Call Centers

5 Call Center Market: Product Analysis

  • 5.1 Call Center Product Market Share Analysis, 2018 & 2026

  • 5.2 Call Center Product Market: Segment Dashboard

  • 5.3 Market Size & Forecasts and Trend Analyses, 2015 to 2026 for the Product Segment

6 Call Center Market: Application Analysis

  • 6.1 Call Center Application Market Share Analysis, 2018 & 2026

  • 6.2 Call Center Application Market: Segment Dashboard

  • 6.3 Market Size & Forecasts and Trend Analyses, 2015 to 2026 for the Application Segment

    • 6.3.1 Mass Market Center

    • 6.3.2 B2B Center

    • 6.3.3 Universal Center

7 Call Center Market: Regional Analysis

  • 7.1 Call Center Regional Market Share Analysis, 2018 & 2026

  • 7.2 Call Center Regional Market: Segment Dashboard

  • 7.3 Regional Market Snapshot (Market Size, CAGR, Top Countries)

  • 7.4 List of Players at Regional Level

    • 7.4.1 North America

    • 7.4.2 Europe

    • 7.4.3 Asia Pacific

  • 7.5 SWOT Analysis, by Factor (Political & Legal, Economic and Technological)

    • 7.5.1 North America

    • 7.5.2 Europe

    • 7.5.3 Asia Pacific

    • 7.5.4 Latin America

    • 7.5.5 MEA

  • 7.6 Market Size & Forecasts, and Trend Analysis, 2015 to 2026

    • 7.6.1 North America

    • 7.6.2 Europe

    • 7.6.3 Asia Pacific

    • 7.6.4 Latin America

    • 7.6.5 Middle East & Africa

8 Competitive Analysis

  • 8.1 Recent Developments & Impact Analysis, by Key Market Participants

  • 8.2 Strategic Framework/Competition Categorization (Key innovators, Market leaders, Emerging players)

  • 8.3 Vendor Landscape

    • 8.3.1 Company market position analysis (Geographic presence, service portfolio, strategic initiatives)

9 Company Profiles

  • 9.1 Genpact

    • 9.1.1 Genpact Company overview

    • 9.1.2 Financial performance

    • 9.1.3 Product benchmarking

    • 9.1.4 Strategic initiatives

    • 9.1.5 SWOT analysis

  • 9.2 Tata Consultancy Services

    • 9.2.1 Tata Consultancy Services Company overview

    • 9.2.2 Financial performance

    • 9.2.3 Product benchmarking

    • 9.2.4 Strategic initiatives

    • 9.2.5 SWOT analysis

  • 9.3 ATOS

    • 9.3.1 ATOS Company overview

    • 9.3.2 Financial performance

    • 9.3.3 Product benchmarking

    • 9.3.4 Strategic initiatives

    • 9.3.5 SWOT analysis

  • 9.4 Sykes Enterprises

    • 9.4.1 Sykes Enterprises Company overview

    • 9.4.2 Financial performance

    • 9.4.3 Product benchmarking

    • 9.4.4 Strategic initiatives

    • 9.4.5 SWOT analysis

  • 9.5 Convergys Corp

    • 9.5.1 Convergys Corp Company overview

    • 9.5.2 Financial performance

    • 9.5.3 Product benchmarking

    • 9.5.4 Strategic initiatives

    • 9.5.5 SWOT analysis

  • 9.6 Enter Call Center

    • 9.6.1 Enter Call Center Company overview

    • 9.6.2 Financial performance

    • 9.6.3 Product benchmarking

    • 9.6.4 Strategic initiatives

    • 9.6.5 SWOT analysis

  • 9.7 BT Communications (Ireland)

    • 9.7.1 BT Communications (Ireland) Company overview

    • 9.7.2 Financial performance

    • 9.7.3 Product benchmarking

    • 9.7.4 Strategic initiatives

    • 9.7.5 SWOT analysis

  • 9.8 West Corporation

    • 9.8.1 West Corporation Company overview

    • 9.8.2 Financial performance

    • 9.8.3 Product benchmarking

    • 9.8.4 Strategic initiatives

    • 9.8.5 SWOT analysis

  • 9.9 IBEX Global

    • 9.9.1 IBEX Global Company overview

    • 9.9.2 Financial performance

    • 9.9.3 Product benchmarking

    • 9.9.4 Strategic initiatives

    • 9.9.5 SWOT analysis

  • 9.10 Sitel

    • 9.10.1 Sitel Company overview

    • 9.10.2 Financial performance

    • 9.10.3 Product benchmarking

    • 9.10.4 Strategic initiatives

    • 9.10.5 SWOT analysis

  • 9.11 Plusoft Informatica

    • 9.11.1 Plusoft Informatica Company overview

    • 9.11.2 Financial performance

    • 9.11.3 Product benchmarking

    • 9.11.4 Strategic initiatives

    • 9.11.5 SWOT analysis

  • 9.12 EXL Service Holdings

    • 9.12.1 EXL Service Holdings Company overview

    • 9.12.2 Financial performance

    • 9.12.3 Product benchmarking

    • 9.12.4 Strategic initiatives

    • 9.12.5 SWOT analysis

  • 9.13 Teleperformance

    • 9.13.1 Teleperformance Company overview

    • 9.13.2 Financial performance

    • 9.13.3 Product benchmarking

    • 9.13.4 Strategic initiatives

    • 9.13.5 SWOT analysis

  • 9.14 IBM Global Process Services

    • 9.14.1 IBM Global Process Services Company overview

    • 9.14.2 Financial performance

    • 9.14.3 Product benchmarking

    • 9.14.4 Strategic initiatives

    • 9.14.5 SWOT analysis

  • 9.15 HCL BPO Services NI

    • 9.15.1 HCL BPO Services NI Company overview

    • 9.15.2 Financial performance

    • 9.15.3 Product benchmarking

    • 9.15.4 Strategic initiatives

    • 9.15.5 SWOT analysis

  • 9.16 Alliance Data System

    • 9.16.1 Alliance Data System Company overview

    • 9.16.2 Financial performance

    • 9.16.3 Product benchmarking

    • 9.16.4 Strategic initiatives

    • 9.16.5 SWOT analysis

  • 9.17 Capita Customer Management

    • 9.17.1 Capita Customer Management Company overview

    • 9.17.2 Financial performance

    • 9.17.3 Product benchmarking

    • 9.17.4 Strategic initiatives

    • 9.17.5 SWOT analysis

 

The List of Tables and Figures (Totals 90 Figures and 152 Tables)

  • Figure Out-sourced Call Centers Call Center market, 2015 - 2026 (USD Million)

  • Figure In-house Call Centers Call Center market, 2015 - 2026 (USD Million)

  • Figure Mass Market Center market, 2015 - 2026 (USD Million)

  • Figure B2B Center market, 2015 - 2026 (USD Million)

  • Figure Universal Center market, 2015 - 2026 (USD Million)

  • Table List of players in North America

  • Table List of players in Europe

  • Table List of players in Asia Pacific

  • Table SWOT analysis

  • Table North America Call Center market, by country, 2015 - 2026 (USD Million)

  • Table North America Call Center market, by type, 2015 - 2026 (USD Million)

  • Table North America Call Center market, by product, 2015 - 2026 (USD Million)

  • Table North America Call Center market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table U.S. Call Center market, by type, 2015 - 2026 (USD Million)

  • Table U.S. Call Center market, by product, 2015 - 2026 (USD Million)

  • Table U.S. Call Center market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Canada Call Center market, by type, 2015 - 2026 (USD Million)

  • Table Canada Call Center market, by product, 2015 - 2026 (USD Million)

  • Table Canada Call Center market, by application, 2015 - 2026 (USD Million)

  • Table Europe Call Center market, by country, 2015 - 2026 (USD Million)

  • Table Europe Call Center market, by type, 2015 - 2026 (USD Million)

  • Table Europe Call Center market, by product, 2015 - 2026 (USD Million)

  • Table Europe Call Center market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table U.K. Call Center market, by type, 2015 - 2026 (USD Million)

  • Table U.K. Call Center market, by product, 2015 - 2026 (USD Million)

  • Table U.K. Call Center market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Germany Call Center market, by type, 2015 - 2026 (USD Million)

  • Table Germany Call Center market, by product, 2015 - 2026 (USD Million)

  • Table Germany Call Center market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table France Call Center market, by type, 2015 - 2026 (USD Million)

  • Table France Call Center market, by product, 2015 - 2026 (USD Million)

  • Table France Call Center market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Italy Call Center market, by type, 2015 - 2026 (USD Million)

  • Table Italy Call Center market, by product, 2015 - 2026 (USD Million)

  • Table Italy Call Center market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Spain Call Center market, by type, 2015 - 2026 (USD Million)

  • Table Spain Call Center market, by product, 2015 - 2026 (USD Million)

  • Table Spain Call Center market, by application, 2015 - 2026 (USD Million)

  • Table Asia Pacific Call Center market, by country, 2015 - 2026 (USD Million)

  • Table Asia Pacific Call Center market, by type, 2015 - 2026 (USD Million)

  • Table Asia Pacific Call Center market, by product, 2015 - 2026 (USD Million)

  • Table Asia Pacific Call Center market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table China Call Center market, by type, 2015 - 2026 (USD Million)

  • Table China Call Center market, by product, 2015 - 2026 (USD Million)

  • Table China Call Center market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Japan Call Center market, by type, 2015 - 2026 (USD Million)

  • Table Japan Call Center market, by product, 2015 - 2026 (USD Million)

  • Table Japan Call Center market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table India Call Center market, by type, 2015 - 2026 (USD Million)

  • Table India Call Center market, by product, 2015 - 2026 (USD Million)

  • Table India Call Center market, by application, 2015 - 2026 (USD Million)

  • Table Latin America Call Center market, by country, 2015 - 2026 (USD Million)

  • Table Latin America Call Center market, by type, 2015 - 2026 (USD Million)

  • Table Latin America Call Center market, by product, 2015 - 2026 (USD Million)

  • Table Latin America Call Center market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Brazil Call Center market, by type, 2015 - 2026 (USD Million)

  • Table Brazil Call Center market, by product, 2015 - 2026 (USD Million)

  • Table Brazil Call Center market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Mexico Call Center market, by type, 2015 - 2026 (USD Million)

  • Table Mexico Call Center market, by product, 2015 - 2026 (USD Million)

  • Table Mexico Call Center market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Argentina Call Center market, by type, 2015 - 2026 (USD Million)

  • Table Argentina Call Center market, by product, 2015 - 2026 (USD Million)

  • Table Argentina Call Center market, by application, 2015 - 2026 (USD Million)

  • Table MEA Call Center market, by country, 2015 - 2026 (USD Million)

  • Table MEA Call Center market, by type, 2015 - 2026 (USD Million)

  • Table MEA Call Center market, by product, 2015 - 2026 (USD Million)

  • Table MEA Call Center market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table South Africa Call Center market, by type, 2015 - 2026 (USD Million)

  • Table South Africa Call Center market, by product, 2015 - 2026 (USD Million)

  • Table South Africa Call Center market, by application, 2015 - 2026 (USD Million)

  • Table Regulatory scenario

  • Table Nigeria Call Center market, by type, 2015 - 2026 (USD Million)

  • Table Nigeria Call Center market, by product, 2015 - 2026 (USD Million)

  • Table Nigeria Call Center market, by application, 2015 - 2026 (USD Million)

  • Table Recent Developments & Impact Analysis, by Key Market Participants

  • Table Recent Developments & Impact Analysis, by Key Market Participants

  • Table Company market position analysis

  • Table Company Profiles

  • Table Genpact Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Tata Consultancy Services Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table ATOS Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Sykes Enterprises Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Convergys Corp Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Enter Call Center Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table BT Communications (Ireland) Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table West Corporation Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table IBEX Global Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Sitel Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Plusoft Informatica Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table EXL Service Holdings Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Teleperformance Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table IBM Global Process Services Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table HCL BPO Services NI Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Alliance Data System Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

  • Table Company Profiles

  • Table Capita Customer Management Production, Value, Price, Gross Margin 2014-2019

  • Table Product benchmarking

  • Table Strategic initiatives

  • Table SWOT analysis

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